Front End Lead

Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches, and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops, and motivates all team members for the successful execution of membership programs and initiatives as well as front‑line operations. The FEL is responsible for monitoring, driving, and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service to our members. Leadership Know their business and business acumen. Exhibit strategic thinking and sound decision-making with thorough knowledge and utilization of business data. Lead through change, model leadership competencies, build credibility, and act as a champion for business growth. Communicate effectively, providing the information teams require to be successful. Build high‑performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. Deliver results by executing business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Member & Member Focus Teach, coach, and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance. Drive a culture of development, strategic thinking, ethical decision making and engagement. Lead with the team member and member in mind to address any concerns and to appropriately elevate them. Ensure a safe and positive environment and experience for the team members and members. Daily Commitments to GOLD Standards Greet, Anticipate, Appreciate (GAA) – Fast, Friendly, Full, Fresh, Clean club standards. Lead teams to deliver GOLD club standards daily. Define and model GOLD grand‑opening look. Ensure all items stocked and promotional plans executed. Maintain visible accurate signage, and keep the club clean and organized, inside and out. Primary Tasks, Responsibilities, and Key Accountabilities Supervise the front line (cashiers, SCO, and membership desk) in the absence of the Front End Manager. Model excellent member service while coaching, teaching, and developing team members. Drive membership metrics through acquisition, retention, loyalty and experience programs. Drive member engagement, speed, and productivity on the front end. Train, coach, motivate, recognize, and provide input on evaluation of frontline team members on tasks, responsibilities and expectations defined by position. Utilize cashier observation forms, cashier productivity boards, and membership metrics reports to drive performance and member engagement. Perform front‑end responsibilities including closing through POS, handling member escalated service issues, etc. Act with urgency to ensure members are assisted timely and efficiently. Act as backup for cashiers and membership sales ambassadors when needed. Scan all club merchandise through a POS system to ensure accurate inventory counts and purchase totals. Load shopping carts when necessary. Manage self‑check‑out lanes and scan and pan lanes. Assist members with operations and technical difficulties. Collect payments via cash, check, or other charge payments from customers. Issue receipts, refunds, credits, or change due to members. Stay up‑to‑date on all merchandise promotions, advertisements, and product information. Discount purchases by scanning and redeeming coupons. Oversee the cleanliness of the front of club member servicing areas. Navigate within system applications. Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Perform other duties as assigned, including working in other departments as needed. Maintain all club policies and procedures. Ensure regular, predictable, full attendance. Qualifications Prior leadership experience preferred. Prior membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environmental Job Conditions Frequent movement on hard surfaces, occasional bending, pulling, reaching, stooping. May lift up to 30 pounds and occasionally heavier with assistance. Indoor environment with occasional exposure to cleaning agents. Pay Transparency Compensation range: $19.50 – $24.38 per hour. #J-18808-Ljbffr BJ's Wholesale Club, Inc.