Associate Customer Care Representative

Associate Customer Service Representative 10 Amica Center Blvd, Lincoln, RI 02865 Thank you for considering Amica as part of your career journey, where your future is our business . At Amica we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees. Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities Conduct professional telephone conversations to service customer accounts in a high call volume environment Problem‑solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone Gain customer trust and respect by establishing and maintaining effective relationships Demonstrate a high standard of customer service Collaborate with others in a team setting Salary and Work Schedule A starting annual salary of $43,105 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $52,298 ($26.82/hr.). The 37.5 hour work week is scheduled from Monday through Friday between the core hours of 8:45 AM and 5 PM, and includes a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently. Total Rewards Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance Paid Vacation – at least 13 vacation days in the first 12 months, accruing monthly 14 paid holidays observed 6 days sick time at hire, plus 6 additional days at 90 days of employment Generous 401(k) with company match and immediate vesting; annual 3% non‑elective employer contribution Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Qualifications High school diploma or equivalent education required Previous customer service and sales experience Excellent interpersonal and communication skills Computer keyboard and processing skills Previous insurance background is a plus, but not required After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Background Check Amica conducts background checks which include a review of criminal, educational, employment and social media histories. Background checks are not initiated until after a conditional offer of employment and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to personal and financial information to perform duties. Candidates with a criminal history that poses a direct or indirect threat to employees’ or customers’ well‑being may result in withdrawal of the conditional offer. Equal Opportunity All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. About Amica Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. It offers home, marine, and umbrella insurance, and its wholly owned subsidiary, Amica Life Insurance Company, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for its policyholders. #J-18808-Ljbffr Amica Insurance