Supervisor of Special Apps

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work‑life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. Within DCWP, the Licensing Division is the central operational hub responsible for ensuring that businesses across New York City meet the legal requirements to operate fairly, safely, and in compliance with local law. Through licensing more than 45,000 businesses in over 45 industries, the Division ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. The Division is the first point of contact for businesses navigating the licensing process, and it plays a critical role in upholding the integrity of the marketplace by making compliance accessible, efficient, and equitable. The Licensing Division supports DCWP's broader mission of protecting New Yorkers by ensuring that every business that needs to be licensed operating in the five boroughs has met the standards required to serve the public with integrity. The General Vending Unit is seeking an experienced and organized Special Applications Supervisor to lead Application Review section of unit. This position is responsible for overseeing application review, payment verification, waitlist administration, records management, and related licensing functions to ensure timely, accurate, and consistent processing of General Vending transactions. Responsibilities Include, But Are Not Limited To Supervise staff responsible for reviewing and processing applications, renewals, amendments, waitlist transactions, and supporting documentation Monitor application processing activities to ensure compliance with licensing requirements, agency policies, and established procedures Review complex applications, resolve processing issues, and provide guidance on eligibility and documentation requirements Monitor processing timelines, workloads, and staff productivity to ensure efficient operations Ensure the accuracy and integrity of General Vending waitlists, licensing records, and related data Establish and maintain quality control standards for application review and processing activities Respond to escalated applicant inquiries, complaints, and operational issues Develop and implement procedures to improve efficiency, consistency, and customer service Prepare reports, track performance metrics, and identify operational trends requiring management attention Coordinate with other Licensing units and support implementation of General Vending initiatives Minimum Qualifications A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Preferred Skills Experience supervising staff in a licensing, regulatory, compliance, or high‑volume administrative environment - Strong knowledge of application review, records management, and quality control processes - Excellent analytical, organizational, and problem‑solving skills - Ability to interpret policies, procedures, and regulatory requirements and apply them consistently - Strong written and verbal communication skills - Experience monitoring workloads, performance metrics, and operational processes - Ability to manage multiple priorities and meet deadlines in a fast‑paced environment 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr New York City Department of Consumer and Worker Protection