Azure VDI Midpoint Engineer

Azure VDI Midpoint Engineer

Join a dynamic team in Raleigh, NC, where you will play a crucial role in supporting strategic solutions in the realm of Azure Virtual Desktop. This is an exciting opportunity to work in a city known for its vibrant tech scene and quality of life.

Required Skills & Qualifications:

• 3–5 years of experience supporting enterprise endpoint technologies.
• Hands-on experience with Azure Virtual Desktop (AVD / VDI) environments.
• Strong expertise with Client Windows 10/11 administration.
• Experience with macOS endpoint administration using Jamf Pro.
• Demonstrated proficiency with Client Intune and Autopilot.
• Working knowledge of SCCM (Configuration Manager) in a hybrid environment.
• Strong PowerShell skills for automation, scripting, and system integration.
• Excellent troubleshooting and root-cause analysis skills.
• Strong communication skills and ability to work effectively with cross-functional teams.
• Prior work experience at client or in client's industry.

Preferred Skills & Qualifications:

• Experience with digital tools such as Citrix Virtual Apps & Desktops.
• Familiarity with Desktop Management - Infrastructure Services (IS).
• Experience with EUCS_TOOLS_SCCM.

Day-to-Day Responsibilities:

• Support and maintain Azure Virtual Desktop environments, session hosts, images, scaling plans, and FSLogix profiles.
• Troubleshoot AVD connectivity, performance, and application issues.
• Collaborate with cloud and infrastructure teams to optimize capacity, performance, and security.
• Provide Tier-3 operational support for enterprise Windows and Mac endpoints.
• Maintain and enhance endpoint configuration baselines, policies, and compliance standards.
• Implement OS updates, security patches, and device health monitoring processes.
• Administer Jamf Pro for macOS fleet management, including profiles, packages, scripts, patching, and enrollment workflows.
• Align macOS platform support with enterprise compliance and security requirements.
• Develop, maintain, and improve PowerShell scripts to automate tasks across AVD, Intune, SCCM, and general endpoint operations.
• Create repeatable automation for provisioning, reporting, compliance checks, and remediation.
• Serve as an escalation point for End User Services and cross-functional IT teams.
• Participate in on-call rotation for critical endpoint infrastructure support.
• Document processes and maintain internal technical knowledgebases.
• Engage in continuous improvement for service stability and user experience.

Company Benefits & Culture:

Opportunity to work in a leading tech company with a focus on innovation and excellence. Collaborative work environment that fosters growth and development.