Optician

Job Description

Job Description

Job Title: Optician
Location: Pasadena, CA
Job Type: Full-Time
Pay: $25.00 – $29.00 per hour (DOE)

About Wyse Willa Optometry

Wyse Willa Optometry is a private practice dedicated to delivering personalized, relationship-driven eye care. With a strong focus on community and continuity, the practice proudly serves multiple generations of patients and values creating a warm, family-oriented environment for both staff and those they care for.

Position Overview

The Optician is responsible for delivering an exceptional patient experience by assisting with frame selection, educating patients on lens options, and ensuring accurate dispensing of eyewear. This role combines technical optical knowledge with a strong customer service focus in a collaborative, patient-centered setting.

Key Responsibilities

Optical & Patient Care

• Assist patients in selecting frames that fit their style, prescription, and lifestyle needs
• Educate patients on lens options, coatings, and optical technologies
• Accurately measure, fit, and dispense eyeglasses
• Support contact lens training and provide basic guidance as needed

Sales & Customer Experience

• Deliver a high level of customer service with a personalized, consultative approach
• Build strong relationships with patients to foster long-term loyalty
• Handle patient inquiries and resolve concerns in a professional, solution-oriented manner

Administrative & Operational Support

• Utilize computer systems for order entry, billing, and insurance processing
• Maintain organized and accurate patient and order records
• Support overall office operations and collaborate with team members to ensure smooth workflow

Qualifications

• Prior experience in an optical setting required
• Basic optical knowledge, including frames and lens options
• Familiarity with contact lenses and dispensing processes
• Comfortable with computer systems and online insurance billing

Skills & Attributes

• Strong team player with a positive, “can-do” attitude
• Excellent customer service and communication skills
• Self-motivated with the ability to work independently
• Quick learner with strong problem-solving abilities
• Detail-oriented and highly organized

Schedule

• Full-time position
• Immediate opening

Work Environment

• Patient-focused, relationship-driven private practice
• Collaborative and supportive team culture
• Fast-paced environment with a strong emphasis on quality care and service