Field Property Claims Representative - Massachusetts

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Our Field Property Claims Representative will be responsible for the investigation, evaluation and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This role is a field-based position and will require travel to loss sites to evaluate the damages. This also includes special investigation activities with an emphasis on investigating possible fraudulent activity.


This is a field based position, travel will be required within Central/Eastern Massachusetts, with occasional travel to other areas as required.


Responsibilities

• Field appraise losses of all types for both personal lines and commercial lines claims
• Take loss reports directly from insureds and/or claimants and/or their representatives.
• Appropriately handle incoming correspondence on assigned claim files.
• Investigate assigned claims - confirm coverage - verify damages.
• Effectively handle portions of claim investigations principally through on-site investigations, as warranted.
• Evaluate and settle assigned claims based upon the results of the investigation.
• A strong ability to work independently.
• Other related duties as assigned by supervisor including but not limited to aiding during CATs or other unusual spikes in claim volume.

Requirements

• Bachelor's degree preferred or several years of direct experience
• 5-7 years of experience handling Property Claims; Commercial Lines experience a plus.
• Strong understanding of personal and commercial lines policy forms and coverage analysis.
• Multi-line adjuster's license as required in our operating territories.
• Demonstrated proficiency in writing detailed structural cost of repair/replacement estimates in Xactimate estimating system and proficient in PC Windows environment.
• Demonstrated proficiency in investigating, evaluating and settling contents claims.
• Excellent understanding and skill level of claim handling and customer service.
• Possess or has ability to timely secure and maintain required multiline adjuster licenses. Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate.
• Outside/Field Adjusters - ability to view damages and prepare estimates based on their inspection of the damaged property.

Benefits

At The Concord Group, we're proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.


Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.


At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $60,000 - $80,000.


Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify