Field Support Representative

National Field Support Representative

As a National Field Support Representative, you'll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You'll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You'll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You'll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.

Responsibilities

What our National Field Support Representatives Enjoy Most About the Role

• Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
• Solving technical issues in real-time using the latest tech tools and programs
• The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
• Opportunities for growth through training, expanded education opportunities, and paths for career progression

Working Conditions In this role you'll work in a 24/7 call center environment with headset. You'll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.

Qualifications

Required Qualifications

• Education: High School Diploma or equivalent
• Technical skills: MS Office and computer literate
• Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
• Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

• Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
• Education: College coursework or equivalent experience in technology