Systems & Infrastructure Specialist

Systems Administrator II (NS)

The North Carolina State Bureau of Investigation (SBI) is searching for a highly skilled and innovative IT professional to serve as a Systems and Infrastructure Specialist and play a critical role in supporting the agency's complex enterprise technology infrastructure.

Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability of the SBI's complex and dynamic enterprise systems and software infrastructure. Working closely with IT leadership to implement architectural strategies, this position performs high-level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software. This position is distinguished by its focus on developing innovative solutions for interfacing evolving software products and mitigating user impact during system changes. While carrying no direct supervisory duties, the role plays a key technical leadership role in managing system upgrade lifecycles, testing configurations, and ensuring day-to-day operational support meets the agency's rigorous performance requirements.

Key Responsibilities include but are not limited to:

• Working with enterprise infrastructure technologies, including VMware vSphere, Windows Server, Active Directory, and Microsoft 365, to administer, maintain, troubleshoot, and support enterprise systems and services.
• Designing and implementing VMware vSphere virtual infrastructure solutions, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation to support enterprise workloads.
• Creating and maintaining virtual machines, server configurations, infrastructure services, and system resources while managing provisioning, configuration, and lifecycle operations across virtualized environments.
• Utilizing Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, user accounts, licensing, permissions, authentication, and tenant configurations.
• Developing technical standards, PowerShell automation, system documentation, operational procedures, and infrastructure improvements to enhance efficiency, security, and service reliability.
• Coordinating infrastructure maintenance, VMware and Windows Server upgrades, Microsoft 365 service changes, patch management, vulnerability remediation, and technical support activities across IT teams.

Position/Physical Requirements:

• Must be a U.S. citizen due to security requirements for accessing SBI applications to which the person in this position must have access.
• Once new employee is acclimated he or she will go into rotation for on-call after hours.
• Must reside within 1 hour of the SBI's main campus at 3320 Garner Road, Raleigh, NC to support on-call responsibilities and emergency response needs.

Salary Range: $81,504 - $97,074

Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

IMPORTANT NOTE: This posting closes at 11:59:59 PM the night BEFORE the End Date listed.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management also prefers:

• Considerable knowledge of enterprise IT infrastructure, including multi-user computer systems, virtualized environments (VMware vCenter/ESXi), storage area networks (SAN), data center hardware, and enterprise software platforms such as Microsoft 365, Exchange, and Varonis.
• Considerable knowledge of system administration, performance optimization, and disaster recovery, including system dependencies, network communications, root-cause analysis, capacity planning, performance monitoring, and recovery solutions (SRM, RecoverPoint, Commvault) to support 24x7x365 system availability.
• Demonstrated experience implementing and maintaining complex enterprise systems, including translating infrastructure architectural strategies into operational configurations, managing technical upgrades, troubleshooting system issues, and minimizing operational disruptions.

• Demonstrated ability to communicate effectively and collaborate across technical teams, including documenting technical procedures, coordinating system changes, and establishing effective working relationships with internal stakeholders, application owners, and external vendors.

This is a full-time position (40 hours per week) with Benefits.