Customer Service Representative

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 

• Receive a high volume of inbound calls and emails 
• Manage existing account relationships through regular, daily communication and interaction with other team members
• Data entry for order processing
• Work closely with various departments to manage product/rental availability and service lead times
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Assist with development of new business opportunities and customers
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Daily quote and order follow up with vendors and customers by phone or via email
• Assist with coordination of and occasionally attend trade shows

Qualifications

• High school diploma/GED
• Previous experience in distribution/technical sales or non-destructive sales in a similar role is preferred but not required
• Strong attention to detail
• Exceptional written and verbal communication skills
• Excellent computer skills with proficiency in Excel or Word
• Ability to work well under pressure, multi-task and self manage
• Highly organized with the ability to prioritize projects and manage time effectively