Sales and Operations Support Specialist

Sales And Operations Support Specialist

Full-time income average of $57,000 a year with potential earnings up to six-figures! Commission pay structure with guaranteed minimum, commission vs. $15 an hour, with additional $800 monthly salary. Eligible for monthly sales bonus. Since day one, back in 1967, Slumberland Furniture has valued love, dignity, and respect. Being a family-owned company, we are proud to offer a kind, friendly, and supportive atmosphere where we share a common goal. Our goal is to provide an exceptional customer experience and quality furniture for a great price. We are excited and grateful for you to consider a rewarding and lucrative career with Slumberland Furniture! The Sales & Operations Support Specialist serves as a hybrid role that supports both sales and operational excellence within the store. This dual-function position is designed to provide a well-rounded experience in customer engagement, sales, inventory management, and operational execution.

Sales & Customer Engagement

• Act as an ambassador of the Slumberland customer experience--prioritizing customer needs at all times.
• Achieve individual and store sales goals while building lasting relationships with customers.
• Learn and maintain knowledge of products, services, and promotions to assist customers effectively.
• Handle customer transactions including financing, refunds, exchanges, and account inquiries.
• Manage post-sale customer communication and order maintenance to ensure complete satisfaction.

Operational Excellence

• Answer phones and assist customers or direct calls as needed.
• Assist with scheduling deliveries, customer pickups, processing sales orders, and managing order flow.
• Perform merchandise handling including receiving, tagging, moving, staging, and preparing items for delivery or pickup.
• Monitor and maintain inventory accuracy; report discrepancies and assist in resolutions.
• Participate in daily opening and closing tasks, including cash balancing.
• Maintain backroom organization and efficiency following Slumberland standards.

Merchandising & Store Presentation

• Participate in merchandising efforts, promotional set-ups, and floor changes to maintain a visually appealing sales floor.
• Maintain store cleanliness and presentation standards, including participation in store events and marketing activities.

Safety & Compliance

• Adhere to all safety policies and practices, ensuring personal and team safety in daily operations.
• Safely move and handle furniture, with or without assistance, as required.
• Demonstrate behaviors aligned with Slumberland's core values.
• Support store leadership in team initiatives and day-to-day operations.

Sales and Operations Support Specialist Job Benefits

• Full Benefits Package: Medical, Dental, Vision, and more
• Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
• 401K Retirement and Profit Sharing
• Tuition Reimbursement, Training & Career Development, Advancement Opportunities
• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it... daily, weekly or whenever a need arises. Access your pay when you need it!
• Generous Merchandise Discount
• Potential Franchise Ownership
• Paid Holidays
• No-cost mental health and wellbeing support through our Employee Assistance Program
• Employee referral program

18+ years of age. High School diploma or GED required; post-secondary education preferred. Basic math and cash handling accuracy. Proficient in using computers, web browsers, and Point-of-Sale (POS) systems. Strong interpersonal, problem-solving, and communication skills. Ability to work independently and as part of a team. Motivated by personal success and continuous learning. Able to stand and walk for extended periods (up to 12 hours). Regularly lift and/or move up to 75 lbs., occasionally up to 200 lbs. with assistance. Available to work required evenings, weekends, and holidays. Exposure to warehouse and sales floor environments, including potential exposure to weather conditions during loading/unloading.