Customer Care Specialist

Location: Phoenix, MD Salary: $25–$30 per hour Employment Type: Full Time Overview We are seeking a professional and customer‑focused Customer Service Representative to join our team in the plumbing and water treatment industry. The ideal candidate will excel in phone‑based customer interactions, scheduling maintenance and service appointments, and ensuring a seamless experience for our clients. With a strong emphasis on phone communication and knowledge of Maryland locations, this role is critical to coordinating our plumbing and water treatment system maintenance services. Key Responsibilities Phone‑Based Scheduling & Coordination Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians. Coordinate technician schedules to optimize efficiency and ensure timely service for customers. Confirm appointments with clients via phone, providing clear details and addressing scheduling inquiries. Customer Service Excellence Serve as the primary phone contact for clients, delivering exceptional service by addressing inquiries, resolving scheduling conflicts, and handling service‑related concerns. Follow up with customers post‑service to ensure satisfaction and address any outstanding issues. Build rapport with clients to foster trust and long‑term relationships. Administrative Support Perform data entry to log service calls, customer details, and appointment notes in our scheduling system. Manage correspondence related to appointment confirmations and follow‑ups. Maintain accurate records of customer interactions and service schedules for reporting purposes. Local Knowledge Application Utilize familiarity with Maryland geography to assist in scheduling efficient technician routes and communicating location‑specific details to clients. Team Collaboration Work closely with technicians and office staff to ensure smooth communication and coordination of service schedules. Qualifications Experience MUST HAVE EXPERIENCE WITH THE PROGRAM SERVICE TITAN! Minimum of 2 years of customer service experience, preferably in a phone‑based role within the plumbing or water treatment industry. Experience scheduling appointments or coordinating services is highly preferred. Familiarity with the home improvement industry is a plus. Skills & Knowledge Exceptional phone communication skills, with a professional and friendly demeanor. Strong organizational skills to manage high call volumes and multiple schedules. Proficiency in scheduling software, calendar management tools, or CRMs (e.g., Google Calendar, ServiceTitan). Knowledge of Maryland geography to support efficient scheduling and customer communication. Attributes Customer‑oriented with a proactive approach to solving issues. Detail‑oriented and able to multitask in a fast‑paced environment. Ability to work independently while collaborating effectively with a team. Requirements High school diploma or equivalent; additional certifications in customer service or office administration are a plus. Must be able to work in‑office in Phoenix, Maryland. Previous experience in plumbing or water treatment industries is preferred; home improvement industry experience will be considered. Benefits Competitive hourly wage ($25–$30 per hour). Opportunities for career growth within the company. Supportive and collaborative work environment focused on customer satisfaction. #J-18808-Ljbffr