Senior Call Center QA Lead - Drive Quality & Training
Valor Intelligent Processing, LLC
Valor Intelligent Processing, LLC is seeking an Experienced QA Supervisor in Addison, TX. This role involves overseeing QA analysts, driving service quality improvement across multiple BPO campaigns, and ensuring compliance with client standards. The ideal candidate will have at least 3 years of QA experience in a BPO setting, including supervisory experience, and strong analytical skills. Competitive compensation includes various benefits and incentives. #J-18808-Ljbffr
- ...USA, with a strong call center footprint and operations... ...customer journeys, drive scalability and... ...expanding, industry-leading organization. We are... ...hiring an Experienced QA Supervisor to lead our quality assurance efforts across... ...gaps and training needs. Provide coaching...QualityTrainingFull timeContract workTemporary workCasual workWork at officeLocal areaRemote work
- ...Experienced QA Supervisor MCI is one... ...USA, with a strong call center footprint and... ...customer journeys, drive scalability and reduce... ..., industry-leading organization. We... ...Supervisor to lead our quality assurance efforts... ...performance gaps and training needs. Provide...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...Quality Assurance Manager MCI is one of... ...USA, with a strong call center footprint and operations... ...journeys, drive scalability and reduce... ..., industry-leading organization. We... ...Manager to lead the QA function in our BPO... ...to operations and training teams. Ensure compliance...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...USA, with a strong call center footprint and operations... ...customer journeys, drive scalability and... ..., industry-leading organization. We... ...oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... ...to operations and training teams. Ensure...QualityTrainingFull timeContract workTemporary workCasual workWork at officeLocal areaRemote work
- ...USA, with a strong call center footprint and operations... ...customer journeys, drive scalability and... ...expanding, industry-leading organization.... ...hiring an Experienced QA Supervisor to lead our quality assurance efforts across... ...performance gaps and training needs. Provide coaching...QualityTrainingRemote work
- ...USA, with a strong call center footprint and operations... ...customer journeys, drive scalability and... ..., industry-leading organization.... ...oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... ...to operations and training teams. Ensure compliance...QualityTrainingRemote work
- ...SAP QA Lead The SAP QA Lead is responsible for driving end-to-end quality assurance across SAP Financial Services modules, including FS-CD, FS-RI, SAP Business Partner... ...gaps and support team development through training and mentoring. Design and execute a scalable...QualityTraining
- ...Software QA Lead Immediate need for a talented Software... ...organizations to drive organization change related... ...teams Gather quality governance metrics to measure... ...in onboarding and training QA resources Facilitate... ...test practice or Test Center of Excellence ~ Hands...QualityTrainingContract workImmediate startShift work
- ...Prodapt is seeking a Senior QA & Trainer to support Field Operations by onboarding and training new agents. The role requires an individual who can enhance agent skills... ...in service activations, troubleshooting, and quality monitoring. The ideal candidate should have a...QualityTraining
- ...Job Summary Lead testing activities for a major product platform implementation... ...-end coverage of functional testing Driving test automation framework design & development... ...Monitor the project from process and quality standpoint and alert the project manager...QualityWork experience placement
$13.1 - $17.25 per hour
...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization.... ...two-week professional training program, where you'll... ...should possess the below qualities: Qualifications...QualityTrainingFull timeContract workTemporary workCasual workWork at officeLocal areaRemote work$90k
...based bonuses Overview Lead a high-performing team... ...to build strong teams, drive performance, and deliver... ..., retail, or call center leadership who thrives... ...around performance metrics, quality standards, and service... ...customer experience. Training & Requirements No industry...QualityTrainingFull timeShift work- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. Are... ...goals related to quality, efficiency, and customer... ...satisfaction. Participate in training and coaching to...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...The Team Lead oversees the day-to-day operations... ...closely with the Senior QA & Trainer and management to drive team performance, accountability... ...coaching plans and training needs identified through quality findings Relay... ...support or call center operations, with at...QualityTraining
$55k - $65k
...USA, with a strong call center footprint and... ...customer journeys, drive scalability and reduce... ..., industry-leading organization. Looking... ...delivery. This is a senior-level position requiring... ...possess the below qualities: Requires 10+... ...opportunities. Paid Training: Learn new skills...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work$7.25 - $14 per hour
...Contact Center Representative MCI is one... ...USA, with a strong call center footprint... ...customer journeys, drive scalability and reduce... ..., industry-leading organization. We... ...metrics including call quality, handle time, and... ...in ongoing training and coaching sessions...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work- ...Call Center Sales Representative MCI is one of the fastest... ...customer journeys, drive scalability and reduce... ...expanding, industry-leading organization. Are you... ...Stay up to date with training, product updates, and... ...should possess the below qualities: Must be 18...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...Call Center Sales Representative MCI is a leading Business Process Outsourcing (BPO) company that... ...should possess the below qualities: Must be 18 years... ...opportunities. Paid Training: Learn new skills while... ...exceptional experiences and drive optimal performance. MCI...QualityTrainingFull timeTemporary workCasual workWork at officeLocal area
- ...be doing things that matter, leading at every level, and winning a... ...best. Job Scope The Quality Assurance Technician (QAT) Supervisor... ...reports and documentation, drives support of Company policies... ...in assigned inspections are trained on applicable SOPs, DOPs, Wis...QualityTraining
- ...Call Center Representative MCI is one of the fastest... ...enhance customer journeys, drive scalability and reduce... ...expanding, industry-leading organization. We're... ...including call quality and handle time. Collaborate... .... Paid Training: Learn new skills while...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...expanding, industry-leading organization. We are... ...Collaborate with operations, QA, and training teams to resolve... ...possess the below qualities: 3+ years of experience...QualityTrainingFull timeContract workTemporary workCasual workWork at officeLocal areaRemote work
- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. Are... ...possess the below qualities: Must be 18 years... ...opportunities. Paid Training: Learn new skills while...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization.... ...professionalism and courtesy Use training and resources to... ...possess the below qualities: Must be 18 years or...QualityTrainingFull timeTemporary workCasual workWork at officeRemote work
$7.25 - $14 per hour
...Contact Center Sales Representative MCI... ...USA, with a strong call center footprint and... ...journeys, drive scalability and reduce... ...expanding, industry-leading organization. Are... ...to ensure quality and consistency... ...opportunities. Paid Training: Learn new skills...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. We... ...possess the below qualities: ~ Must be 18 years... ...opportunities. Paid Training: Learn new skills while...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
$62k - $75k
...Agent TRANZACT is a leading direct-to-consumer insurance... ...bonuses!! · No Cold Calling · $15-$20 Per Hour Plus... ...Sales Bonuses!! · Paid Training · Paid Time Off and... ...position works in a call center setting and reports to... ...and follows compliance/quality assurance requirements...QualityTrainingHourly payFull timeWork at officeRemote workFlexible hours- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. We're... ...offering paid training and growth opportunities... ...should possess the below qualities: Must be 18...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote workWork from homeShift work
$65k - $85k
...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry‑leading organization. We are... ...possess the below qualities: Bachelor’s degree is... ...advancement opportunities. Paid Training: Learn new skills...QualityTrainingFull timeContract workTemporary workWork experience placementCasual workWork at officeLocal areaRemote work- ...the USA, with a strong call center footprint and operations... ...customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. Join... ...contribution. We will train the right fit for this... ...environment without sacrificing quality Navigate systems...QualityTrainingFull timeContract workTemporary workCasual workLocal areaRemote work
- ...the USA, with a strong call center footprint and... ...enhance customer journeys, drive scalability and reduce... ...globally expanding, industry-leading organization. Are... ...possess the below qualities: Must be 18 years... ...opportunities. Paid Training: Learn new skills while...QualityTrainingFull timeTemporary workCasual workWork at officeLocal areaRemote work
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