Experience Receptionist

:

Join a fun and energetic team at Jlounge! We are looking for an energetic profressional with reception experience who wants to grow with us.

The ideal candidate is multi-tasker, experienced in customer service and a busy spa or retail environment, and is an organized and detail-oriented team player who learns quickly and has strong follow-up. This position will be the first point of contact for clients at J Lounge Natural Nail Bar and Spa and, must embody our core values, greeting and assisting clients in a polite, welcoming, empathetic, professional and patient manner while creating a seamless and elevated customer experience. You will also be assigned duties as required that will include but are not limited to: the upkeep and operational flow of the spa and it's boutique, complete accuracy and attention to detail when booking and confirming client appointments. Must be knowledgeable about our services and products and attend regularly scheduled department andl staff meetings. We are looking for someone who wants to grow with us and take on more responsibility with time.

Responsibilities

• Answer all phone calls and respond to all messages (voicemail and e-mail)
• Appointment Setting, Daily Schedules, Sending Confirmations, etc.
• Act as first point of contact (knowledge center) for guests
• Housekeeping Duties (Laundry, Refreshments, Retail Recovery, Stocking, ect.)
• Check in/out all guests, running all transactions throughout the day
• Managing all Client Accounts
• Selling Retail and Skincare products
• Take on additional responsibilities as necessary and keep busy during down times at the reception desk.
• Assist with scheduling

Qualifications

• Strong Work Ethic

High level of Customer Service and sales experience.

• Experience with G-Suite, Excel and POS systems, preferably booker software, or MindBody.

High school diploma and relevant work experience

• Ability to maintain a positive attitude and multitask
• Successfully function in a fast paced environment
• Excellent communication, planning, and hospitality skills
• Work availability that matches the needs of the business
• Retail experience a plus
• Basic computer use skills- light use of Excel, Web based e-mail, with Mac and PC and G-Suite Experience with Booker or MindBody Software a plus but not required.

Hours per week:

• 15-25 hours a week with the opportunity to grow with the company.

Overtime often available:

• No

Working days:

• Tuesday
• Thursday
• Friday
• possible weekend shift

Typical end time:

• 7pm

Typical start time:

• 7:30AM

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 15 - 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Retail and Reception: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person