Quality Specialist

Job Description Job Title: Quality Specialist Employer: PHA Alabama, LLC Department: Quality Reports To: Quality Manager Summary: The Quality Specialist is responsible for all quality functions pertaining to production lines; including control plans, inspection sheets, continuous improvement, 8-D problem solving and containment plans. Duties And Responsibilities Ensures customer satisfaction and the increase of product/process quality through measures such as: PPM, cost of quality, number of concerns/Q.R.'s and quality ratings. Aims to achieve these objectives in the most cost-effective manner. Performs customer courtesy visits. Travels to customer locations to address quality issues. Uses the 8-D program solving process to identify root cause and develop corrective actions. Conducts tear-down analysis and disposition of all customer returns. Oversees implementation of continuous improvement activities. Collaborates within a team regarding design issues. Obtains quotes for prototype builds, gages, etc. Designs various small gages which affect quality. Coordinates internal and external sort or rework activities. Develops and maintains various documentation (Control Plans, P.P.A.P., P.F.M.E.A., Process Flow, etc.) pursuant to IATF 16949 guidelines. Performs other related duties as assigned by management. Qualifications Bachelor's Degree (BA/BS) from a four-year college or university in Engineering, Industrial Technology, or other related field. Computer skills required: Ability to utilize computer applications such as Windows and Microsoft Office Suite. Tier One or Tier Two automotive supplier experience preferred. Knowledge of blueprints and geometric dimensioning and tolerancing. Must be able and willing to travel frequently to customer locations. Competencies: Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce. Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Managing People: Includes staff in planning, decision‑making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Physical Demands And Work Environment Occasionally required to stand or walk. Frequently required to sit or utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually quiet. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Preferred To Speak Bilingual (English & Korean) Job Details Job Type: Full-time Pay: From $50,000.00 per year Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Schedule 8 hour shift Day shift Monday to Friday Overtime Weekends as needed Location Ability To Commute: Montgomery, AL 36105 (Required) Ability To Relocate: Montgomery, AL 36105—Relocate before starting work (Preferred) Work Location: In person #J-18808-Ljbffr