Automotive Service Advisor

Job Description

Job Description

As an Automotive Service Advisor at Buchanan Auto Stores in Waynesboro, PA, you will be the key point of contact for customers seeking automotive maintenance or repair services. You will need to have excellent communication skills, technical knowledge of automotive services, and a customer-focused approach.

• Greet customers promptly and professionally
• Listen carefully to customer concerns and diagnose automotive issues with technicians
• Provide accurate estimates for repair and maintenance services
• Coordinate service schedules and manage workflow between customers and the service department
• Maintain detailed records of customer interactions and services performed
• Follow up on service recommendations and ensure customer satisfaction

• Proven experience as an Automotive Service Advisor or similar role
• Strong knowledge of automotive systems and repair processes
• Excellent communication and interpersonal skills
• Customer-focused attitude with good problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Familiarity with automotive software and scheduling systems is a plus

• Competitive salary ranging from $60,000.00 to $80,000.00 per year
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and training
• Supportive and friendly work environment

Buchanan Auto Stores is a trusted provider of automotive services located in Waynesboro, PA. We are committed to delivering exceptional service and maintaining long-term relationships with our customers by offering quality repairs and maintenance. Our team values professionalism, expertise, and a customer-first approach in every aspect of our work.

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Responsibilities:

• Assess customer needs and provide appropriate service recommendations
• Coordinate service appointments and communicate timelines to customers
• Ensure accurate estimates and invoices for services provided
• Address customer inquiries and concerns in a professional manner

Requirements:

• Previous experience in automotive service advisory role preferred
• Strong communication and interpersonal skills
• Knowledge of automotive service and maintenance principles
• Ability to multitask and work in a fast-paced environment

Benefits:

• Competitive compensation, including $30,000 - $80,000 per year
• Health and dental insurance
• 401(k) retirement plan
• Employee discounts on automotive services

About the Company:

Buchanan Auto Stores is a leading provider of automotive services in the Waynesboro area, offering a range of maintenance and repair services for all vehicle makes and models. We pride ourselves on delivering exceptional customer service and superior quality work.

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