E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Overview At Whole Foods Market, we are working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you’ll agree that it’s a great time to join #TeamWFM. The Associate Team Leader, WFMOA: E-Commerce role requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by: Ensuring a safe work environment for all Team Members. Reviewing work forecasts and determining productivity and utilization requirements to meet WFMOA objectives. Partnering with other departments to ensure a timely process flow in and out of stores and help meet customer order times. Proactively identifying and leading process improvement initiatives. Balancing labor to operate a balanced and efficient shift while meeting production goals. Embracing a start-up mentality and emphasizing that work can be enjoyable. Responsibilities Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep-diving on areas including productivity, quality, safety, and customer service as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements. Additional responsibilities include: Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promises. Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer requests and questions. Allocate labor as needed; direct and assign job duties for Team Members. Perform in-depth problem solving in all areas to ensure successful and continuous operations. Train, audit, and support Team Members to perform WFMOA standard operating procedures. Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed. Report and escalate systemic issues as necessary and in a timely manner. Review and update Standard Operating Procedures according to WFMOA practices and identify, address, and resolve safety issues. Basic Qualifications: Must have a High School diploma or equivalent. 18+ months retail experience in a retail, distribution, or logistics environment. Flexibility to work weekends and/or evenings. Availability to work overtime during peak seasons and as needed year-round. Authorization to work in the US without sponsorship. Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software. Preferred Qualifications: Prior experience leading high-volume teams. Ownership in your work and team. Degree in Engineering, Operations, or a related field. Ability to learn quickly and work under pressure in a fast-paced environment. Demonstrated analytical skills and ability to problem solve and prioritize with little guidance. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Demonstrates exceptional knowledge surrounding new products, item location, pricing and awareness of relevant competitors and industry trends. Demonstrated communication skills (written and verbal) with all levels of team members and leadership. The wage range for this position is $21.55-$35.00 per hour, commensurate with experience. Whole Foods Market offers benefits, including eligibility for a store discount, paid time off, health and wellness support programs, and access to other Team Member perks. Eligibility for benefits is determined under the terms of the applicable Whole Benefits plan at the date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Whole Foods Market is an equal opportunity employer. We hire and promote individuals based on qualifications for the position and business needs. We encourage all candidates to apply via our site. #J-18808-Ljbffr