Outdoor Pool Member Relations Specialist

Become a part of our vital and vibrant team! We are seeking to hire attendants for our Outdoor Pool! In an exciting, supportive, fast‑paced environment, the Outdoor Pool Member Relations Specialist provides day‑to‑day support to the Outdoor Pool Department and serves as the key point person at our Outdoor Pool desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services. Diversity and Inclusion JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish. Primary Responsibilities Provide pool members and guests with exceptional customer service, upholding employee and member safety as a primary priority. Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner. Check membership status. Enforce all safety and security measures. Respond to inquiries via phone, email, and in‑person regarding JCC programs and services. Handle member concerns and feedback to ensure a positive experience and resolution of issues. Present information and assistance related to membership rates, programs, services and scholarships. Manage membership accounts, including renewals, upgrades, and inquiries related to billing. Operate and master all software that is required to assist members and guests. Facilitate purchases made at the Outdoor Pool. Remain safety aware and elevate any issues to Outdoor Pool Manager as needed. Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected. Actively participate as an essential team member. Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modelling. Enthusiastically represent the organization, model excellence and achievement. Attend JCCGB meetings and trainings as assigned. Other duties as assigned. Job Details Located in Newton, Massachusetts, this on‑site job has some weekday and weekend shifts. There is some flexibility in the work schedule. Offering great perks, a supportive vibrant in‑person work environment, and a competitive starting pay rate of $17.00 - $20.00 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity. Education and Experience Bachelor’s Degree and 1 year related customer‑facing experience in hospitality, customer service, sales or fitness center is required. Experience with cash handling and a customer relationship management database is desired. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria. Skills and Abilities Must be proficient with Word, Excel, and Outlook. Working knowledge of membership databases, a plus. Agile with the ability to adapt to evolving and changing circumstances and needs. Ability to manage situations effectively and diplomatically and adapt to evolving needs and circumstances. Strong interpersonal and communication skills, both verbal and written. Proficient decision‑making ability and attention to detail, along with excellent telephone etiquette. Must have the ability to deal diplomatically with problematic situations as they occur in interacting with staff and the community at large. Ability to work collaboratively in a team‑oriented environment. Aptitude to take initiative and prioritize tasks, as well as handling a range of administrative and customer service related activities. Outgoing, welcoming, with the ability to be authoritative when needed. Demonstrated ability to solve problems efficiently while maintaining a positive attitude. Ability to interact with staff at all levels in a fast‑paced environment, sometimes under pressure. Remaining flexible, proactive, resourceful, and efficient is equally important. Flexibility to work varied hours, including evenings and weekends as needed. Physical Requirements Able to work well in‑person in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing 30-40 pounds (boxes of supplies, etc.). Prolonged periods sitting at a desk and working on a computer, answering a telephone, and interacting with members. This work is on‑site and requires in‑person presence. Flexibility to work varied hours, including evenings and weekends as needed. Weekly schedule to be determined and subject to change depending on department staffing needs. ADA Statement Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities. Benefits In addition to offering rewarding work and great career opportunities within our mission‑driven, values‑driven, and family‑centric environment, JCC Greater Boston proudly offers all employees these great benefits. JCCGB Perks Each employee is eligible for a free individual membership to JCC Greater Boston’s top‑class fitness, recreation and wellness facility in Newton – offering virtual and in‑person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more! Complimentary individual membership includes: Use of the Fitness Center at Leventhal‑Sidman. Access to group fit classes, Arts & Culture adult programming at member rates. Discounts on a variety JCCGB's fitness/wellness programs and services. Free wellness events. A Great Place to Work JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on: Supportive colleagues. Team camaraderie. How their managers treat them. Individual autonomy. Knowing what their work contributes to and how it impacts others. Pride in working for the JCC. Program and service quality. Holding ourselves accountable. Equal Opportunity Employment JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups. Learn More To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at #J-18808-Ljbffr Greater Boston, Inc.