Supply Chain Operations Specialist

A client of Insight Global in the Flavors and Fragrances Industry is looking for a Customer Service Specialists to support its growing supply chain and operations team. This is a direct‑hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross‑functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows .

Key Responsibilities

• Manage end‑to‑end order processing and order management , from entry through delivery
• Serve as the primary point of contact for customer communication , order status updates, and issue resolution
• Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams
• Handle both import and export orders , ensuring proper timelines, documentation, and coordination
• Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met
• Support operational planning and scheduling activities to maintain service levels and on‑time delivery
• Assist with shipping coordination and follow‑up, including changes, delays, or exceptions
• Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel
• Contribute to continuous improvement efforts across customer service and supply chain operations

Required Qualifications

• 2+ years of experience in customer service, order management, or supply chain support
• Strong experience working cross‑functionally with sales and operations
• Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization)
• Comfortable managing multiple orders, timelines, and priorities simultaneously
• Experience working with dates, lead times, and delivery schedules
• Strong communication skills with both internal teams and external customers
• Detail‑oriented, organized, and proactive problem solver

Preferred Qualifications

• Experience in the food & beverage , ingredients, flavor, fragrance, or manufacturing industry
• Exposure to import/export operations , international shipping, or global supply chains
• Background supporting planning, scheduling, shipping, quality, or purchasing functions
• Experience in a fast‑paced, operations‑driven environment