DHS LICENSING CONSULTANT 1*

State Of Tennessee Job Information

Location of (1) position(s) to be filled: Department of Human Services, Davidson County. This is a hybrid position. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and one year of full-time professional experience in child/adult care program evaluation or administration, care of children/adults, professional education, professional human or social services, or para-professional experience assisting teachers or in child/adult care at a facility licensed or certified by a local, state, or federal government.

Substitution of Experience for Education: Full-time experience in any of the above fields may substitute for the required education on a year-for-year basis.

Substitution of Education for Experience: Additional graduate course work in Education Administration, Educational or Developmental Psychology, Early Childhood or Elementary Education or any field related to child/adult care may be substituted for the required experience on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Submit to a review of the Indicated Persons Registry of the Department of Children's Services;
3. Agree to release all records involving their criminal history to the appointing authority;
4. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
5. Submit to a review of their status on the Department of Health's vulnerable persons registry;
6. Possess a valid driver's license as driving is an essential function of the position.

Overview

This classification learns to perform professional child/adult care program evaluation work of average difficulty. An employee in this class learns to partner with child/adult care facilities to maintain adherence with licensure regulations, evaluates quality indicators, investigates complaints against licensed and unlicensed child/adult care facilities, and makes recommendations for issuance, denial, or approval of licensure and quality improvement. This classification performs responsibilities under direct supervision at the learning level. This class differs from that of DHS Licensing Consultant 2* in that an incumbent of the latter functions at the working level.

*An applicant appointed to this classification will be reclassified to a DHS Licensing Consultant 2 after successful completion of a mandatory one-year training period; 'unacceptable' or 'needs improvement' performance ratings during the training period will result in an automatic demotion or termination.

Responsibilities

ALL LISTED RESPONSIBILITIES WILL BE PERFORMED AT THE LEARNING LEVEL:

1. Conducts monitoring visits to providers to support compliance with rules and monitor quality and documents findings. Serves as a technical advisor and point of contact for assigned providers on questions regarding rules including concerns about applications, grants, and rating assessment systems.
2. Identifies programs needing improvements and assists the assigned supervisor in coordinating activities with quality partners to facilitate the development of an improvement plan. Monitors improvement plans to continuously ensure the plan is being implemented and offers advanced information and recommendations if modifications are needed.
3. Utilizes internal monitoring and quality assessment tools to document necessary program features for reporting needs. Demonstrates a mastery of how to score features within the tool for accurate reporting.
4. Determines and evaluates solutions to potential barriers to licensure compliance and unique needs of the program including facility expansion, playground renovation, and age-appropriate practices. Provides advanced counseling to existing or proposed child/adult care agencies to develop and improve programs and physical facilities.
5. Investigates complaints of alleged violations of licensure regulations including potential cases of abuse, neglect, illegal actions, and illegal operators. Conducts interviews with involved parties to obtain relevant information regarding the complaint to determine validity.
6. Provides recommendations for actions against agencies based on monitoring and/or investigation results and may testify in court about violations. Instructs programs in development and continued monitoring of a plan of corrective action to resolve non-compliance.
7. Advises on developmentally appropriate practices by providing innovative technical assistance. Coordinates targeted technical assistance, mentoring, coaching, and training activities in collaboration with quality partners when necessary.
8. Establishes and maintains partnerships with child/adult care providers and other internal/external partners to ensure correct application of regulations and support developmentally appropriate practices that promote educationally rich environments. Identifies and coordinates training for providers related to children's health and safety, business development, budgeting, early childhood education, developmentally appropriate practices, appropriate social-emotional growth, or other needs based on observations, and relevant law or policy changes.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Resourcefulness
3. Communicates Effectively
4. Instills Trust
5. Situational Adaptability

Knowledges:

1. Customer and Personal Service
2. Psychology

Skills:

1. Active Listening and Learning
2. Complex Problem Solving
3. Critical Thinking
4. Judgment and Decision Making
5. Time Management

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Problem Sensitivity
4. Written Comprehension

Tools & Equipment

1. General Office Equipment
2. Cell Phone, GPS, and Voice Recorder
3. Digital Camera
4. Measuring Tools
5. Motor Vehicle