MAINTENANCE TECHNICIAN

Maintenance TechnicianUnder the direction of the Maintenance Supervisor, the Maintenance Technician performs skilled labor in the maintenance and repair of County grounds and facilities; assigned tasks may be completed with little or no supervision; tasks may be performed indoors and outdoors. Occasionally, ascends/descends ladders, scaffolds, stairs and may work in confined spaces and in proximity to loud machinery. Other duties may be assigned.Essential Duties & ResponsibilitiesSupport: Provides front-line maintenance for all County owned properties; support, inspections, troubleshooting, and repairs for incoming questions and problems related to mechanical, electrical, plumbing, carpentry, landscape, or various building and grounds maintenance issues. Resolve work orders and follow-up on service calls. Provides end user training and support for new and existing systems or equipment. Writes and updates standardized procedures for various Maintenance-related tasks.Systems Maintenance: Installs new equipment or components, both for new systems and as part of regular systems upgrades or repairs. Monitors building (lighting, HVAC, etc.) and grounds (irrigation) systems for continuing functionality and proactively implements updates, replaces equipment etc. to ensure smooth operation of all systems, coordinating with the Maintenance Staff as necessary. Provides support to the Maintenance department on infrastructure installation projects by physical support, recommending equipment purchases, maintaining up-to-date documentation, and other tasks as required.Inspections: Maintains confidentiality with regard to the information being processed, stored or accessed by the network. Assure compliance with state and Federal policies and regulations within all facets of the Department.Core CompetenciesCommunication: Expresses ideas and thoughts both verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.Cooperation: Establishes and maintains effective relations; Displays positive outlook and pleasant manner; Exhibits tact and consideration; Offers assistance and support to co-workers; Works cooperatively with supervisor and co-workers; Collaborates effectively with other departments as needed. Adapts to changes in work environment, procedures, and assignments; Manages competing demands; Accepts criticism and feedback; Changes approach/method to best fit the situation/work assignment.Customer Service: Displays courtesy and sensitivity; Manages difficult / emotional customer situations; Responds promptly to customer needs; Meets commitments; Solicits customer feedback to improve service.Dependability: Consistently reports to work on time ready to begin work; Responds promptly to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.Initiative: Volunteers readily; Seeks increased responsibility; Identifies opportunities to improve systems & procedures; Asks for help when needed. Exhibits ability to learn and apply new skills; Requires minimal supervision; Displays understanding of how job relates to others.Judgment: Displays a willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.Quality: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Prioritizes and plans work activities; Uses time efficiently; Plans and uses available resources; Works in an organized and efficient manner.Supervisory Responsibilities & CompetenciesSupervisory Responsibilities: This position is a non-supervisory position.Minimum QualificationsEducation/Experience: High school diploma or GED. Knowledge of common grounds and maintenance tools required. Prefer one (1) year building and grounds maintenance or equivalent experience.Language Skills: Ability to read, interpret and write documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to explain complex technical subjects and procedures in oral and written form to customers of varying levels of technical proficiency, both in one-on-one settings and in front of a group.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to track, schedule and prioritize multiple customer requests, department projects and regular maintenance tasks in a consistent and timely manner. Ability to independently assess the status of customer and department needs and act accordingly.Other Knowledge, Skills and Abilities (KSA's) preferred: Knowledge of the Converse County organization, including but not limited to goals, objectives, policies, and procedures; Thorough knowledge and understanding of network operating systems and ability to accurately troubleshoot and resolve complex network and desktop operating systems; In-depth knowledge of IP protocols, addressing schemas, and directory services; In-depth knowledge of tools, standards, methods, best practices, and industry trends in the area of enterprise-wide workstation engineering and automated deployment; In-depth knowledge of project life cycles, resources, and workload planning; In-depth knowledge of corporate networks and servers; Knowledge of using computer technologies to enhance departmental efficiencies and to better reach agency business goals; Knowledge and proficiency of computer languages, technologies and protocols, as well as networked computer system environments and device capabilities; Knowledge and proficiency of the design and maintenance of relational databases, network operating systems and servers, and other technical applications unique to County departments; Ability to facilitate and lead teams of people from different functional areas in work efforts that affect multiple projects; Ability to direct others in problem and technical issue resolution; Ability to work well with teams that may have conflicting ideas and interests, resolve the conflicts, motivate the teams while using respect, courtesy, and tact; Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, stay up to date on current and emerging technologies.Certificates, Licenses, Registrations: Must possess a valid Wyoming Driver's License; ability to be insured under the County's automobile insurance policy coverage; must be at least 18 years of age.This position is subject to satisfactory criminal background check, and drug and alcohol screening.Physical Demands/ Work EnvironmentPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. Occasionally required to travel to different locations within Converse County and Wyoming.The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, radiation, extreme cold, and extreme heat. The employee is sometimes exposed to risk of electrical shock. The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions and vibration.Technical Services Department staff members are on-call 24/7/365. May work evenings and/or weekends to meet deadlines or solve problems.The noise level in the work environment is usually moderate.GuidelinesAll elected officials and employees are required to follow the established guidelines of Converse County to include, but are not limited to, the employee handbook, safety policies and procedures, and departmental policies and procedures. These guidelines require judgment, selection, and interpretation in application. Converse County is an at-will employer, as stated in the Converse County Personnel Policy & Procedure Manual. This means that either party – the employee or the employer – may end employment at any time, with or without cause, with or without notice. All the terms, conditions, and benefits of employment with the County are subject to change at any time, with or without notice, at the discretion of the County Commissioners. Converse County is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work culture. Converse County prohibits unlawful discrimination of all protected classes.