Director, IT Service Delivery

Employment Type Ongoing & Non‑ongoing (up to 24 months). A non‑ongoing term may be up to 2 years, and can be extended or renewed once to reach the maximum limit. A non‑ongoing offer may be converted to an ongoing offer within 18 months of the opening date. Classification Executive Level 2 – $152,052 – $180,967 Flexible Work PM&C recognises flexibility. You can discuss part‑time work, variable start and finish times, or working from home. About the Division The Digital, Security and Workplace Operations Division (DSWOD) delivers critical services to the Prime Minister, Cabinet, the Department and portfolio agencies, responsible for ICT (including cyber security), physical security, business continuity and property & facilities management. Role Purpose The IT Service Delivery Director leads the delivery, performance and continuous improvement of technology operational services, ensuring reliability, efficiency and service levels while driving service excellence across the organisation. Key Responsibilities Lead delivery, performance and continuous improvement of technology operational services. Maintain service stability and coordinate cross‑functional teams. Enhance the end‑user experience, including executive and VIP support. Support senior decision‑makers and contribute to operational excellence of national leadership functions. Security Clearance Required Negative Vetting Level 1 (Secret). Qualifications & Experience Full details are not provided in the current posting but the role requires significant leadership experience in IT service delivery within a high‑profile environment. Eligibility Eligibility requirements remain consistent with National Service Level 1 clearance. #J-18808-Ljbffr Department of the Prime Minister and Cabinet