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Licensed Insurance Advisor - Property & Casualty

Skyla Credit Union

Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209

Job Grade : 9


primary functions:
The position of Member Insurance Advisor - Property & Casualty is responsible for providing personalized insurance solutions for Skyla Credit Union members by quoting, issuing, and servicing property and casualty policies. This role focuses on building long-term member relationships through expert guidance, proactive service, and a deep understanding of both insurance offerings and credit union products.


responsibilities:
  • Provide accurate and timely quotes for new business and issue policies for property and casualty coverage.
  • Maintain high member retention through excellent service and proactive policy reviews.
  • Actively contact members from provided leads to gather necessary information for insurance quotes.
  • Uncover additional member needs and recommend additional policies and coverage to existing monoline clients.
  • Manage policy renewals, including re-shopping policies with alternate carriers when appropriate.
  • Serve as a resource for members by resolving service issues and answering insurance-related inquiries.
  • Request and follow up on member referrals to support business development goals.
  • Meet or exceed established sales and service goals; maintain accurate daily activity records.
  • Utilize the Agency Management System (QQ Catalyst), PL Rater, and carrier websites for quoting, servicing, and documentation.
  • Ensure consistent, high-quality member service aligned with the credit union's values and service standards.
  • Maintain accurate records of sales activity, policy quotes, referrals, and service interactions; regularly report progress toward individual and team goals to management.
  • Provide feedback on quoting processes, member pain points, and system improvements to enhance efficiency and service delivery.
  • Maintain a strong working knowledge of credit union products and services and actively refer members to branch teams or online platforms based on their financial needs.
  • Assist department leadership in collaborating with the marketing team to support campaigns and promotions related to insurance products and member outreach.
  • Keep up-to-date with changes in insurance regulations, carrier products, and competitive offerings to ensure accurate and current advice for members.
  • Identify and escalate potential compliance, risk, or fraud issues related to insurance interactions, ensuring timely resolution and reporting.
  • Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
  • Perform job duties in accordance with the Credit Union's values, mission and vision.
  • Performs other duties as assigned.
minimum requirements:
  • Bachelor's degree in a related field or a combination of education and experience.
  • 2 years of experience in selling property and casualty insurance products.
  • Active North Carolina Property and Casualty Insurance License.
  • Professional verbal and written communication skills with a strong attention to detail.
  • Excellent communication and interpersonal skills and a desire to interact with members.
  • Proven track record in achieving sales goals and generating new business.
  • Ability to manage time effectively in a performance driven environment.
  • Positive attitude, self motivated and results oriented.
  • Must be proficient in the Microsoft suite of products and have a familiarity with insurance agency management systems.
Vacancy posted 4 days ago
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