General Manager - San Francisco

Lead. Inspire. Succeed.Crunch is a no judgment gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'no judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Benefits/Perks:Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and moreCompetitive compensation plan plus bonus potentialComplimentary CPR/AED re-certificationsBenefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and othersComplimentary Crunch gym membershipDiscounts on services, products, and much more!General Manager Responsibilities:Administration/Organization:Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and companyCommunicate and implement company policies and procedures to employeesEncourage staff to work as a team and be productiveIllustrate an ability to make decisionsRecruit and hire the highest possible caliber of staffSales/Revenue Management:Demonstrate the ability to lead, motivate, and manage sales teamAchieve desired sales and net membership goalsAchieve desired revenue goals through the leadership and motivation of employeesImplement and support company programs and promotion to help generate new sales leads for optimum new membership growthEnsure that Sales Team maintains proper tracking forms and the daily leadsEnsure that all promotions are effectively communicated to the sales team and all other appropriate staffEnsure ongoing prospecting and generation of leads through membership advisors efforts versus reliance of company marketingReview sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distributionEnsure the Sales Manager is facilitating weekly sales meeting with membership advisors to discuss and review current strategies, promotions, prospecting and plans of actionEnsure that the sales staff has a high level of knowledge about the clubs programs, facilities and equipmentEnsure sales planners are completed and percentages are analyzedEmphasize importance of sales staff involvement in the community and neighborhood businessesPersonal Training/Revenue Management:Achieve desired personal training revenue and session production goalsFacilitate integration of personal training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages soldOperations:Coordinate and work within company's support functions of fitness, sales and marketing, accounting, information technologySupport personnel related problems or difficulties by following company procedure and documentationResolve member complaints in an expeditious and tactful manner following company procedure and documentationPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the membersEnsure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operationsEnsure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floorReinforce to staff the cleanliness is everyone's responsibility, not just the maintenance staffAssist in the processing/submission and approval of payrollFinancial:Implement "recovery plan" when locations are not achieving desired financial results.Exhibit an understanding of budgets and income statementsEstablish controls of expenses and purchasing of club suppliesDisplay an ability to keep expenses at or below budgetDemonstrate an ability to articulate variances in revenue/sales/expenses versus budgetLeadership/Motivation:Serve as a role model for employeesCommunicate effectively by holding weekly and individual meetings with all key club personnelProvide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.Accountabilities:Implement and support company programs and promotion to help generate new sales leads for optimum new membership growthOversees expense goals by managing payroll and general and administrative expensesEnsure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operationsKeep current in knowledge of key competitorsConduct frequent walk-throughsMeasurement Standards:Successful management of all financial budgetary goalsEnsure standards of clubs cleanliness and customer service excellenceDemonstrate professionalism by leading by exampleMembership retentionTimely completion of assigned tasks and projectsFollow all policies and procedures in Employee HandbookAbove description may be subject to change or alteration at any timeRequirements:4 year college degree preferred compliance4 years club management experience preferredSpecial Skills:Excellent written and verbal communicationCreative management techniquesStrong organizational skillsStrong leadership skillsStrong administrative skillsStrong customer service skillsStrong computer skills – Excel, WordCompensation:Competitive salary - base plus superior monthly commission and bonus plans totaling $100k plus per year in total compensation Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: $70,000.00 - $100,000.00 per year