Service Advisor

⚙️ Service Advisor Location: Vision Ford Lincoln – Wahpeton, ND Employment Type: Full-Time Compensation: Base + Commission Job Description: Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. ✨ Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. What You’ll Do: Welcome and assist customers with professionalism and care Listen to concerns and document repair needs accurately Translate technical information clearly and honestly Keep customers updated throughout their vehicle’s visit ️ Collaborate with techs to ensure timely service Upsell maintenance plans, warranties & service specials ✅ Finalize repair orders and ensure full customer satisfaction Follow up after service to build long-term relationships What You’ll Need: ♂️ Prior Service Advisor or customer service experience (preferred) Strong communication + problem-solving skills Ability to handle a fast-paced environment with ease Basic understanding of vehicle systems and repairs Comfort with computers and DMS (CDK, Reynolds, etc., a plus) High school diploma or equivalent (some college a bonus) Valid driver’s license & clean driving record What We Offer Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses) Flat Rate Incentive Plan for high performers 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional ️ Retirement plan with Company Match Paid Training & Certification ️ Paid Time Off + Holidays Employee discounts on vehicles, service, and parts Positive Team Culture with real career growth #J-18808-Ljbffr