Front Desk & Patient Care Coordinator (Healthcare)

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Desert Cove location in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customers facing and focused service experience in healthcare, hospitality or banking and we will train you!The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Manager, the ideal individual is professional, patient, compassionate. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.HOPE ~ HEALTH ~ HEALINGTerros Health made the list!!"Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.Terros Health is hiring a Health Center Relations Specialist for our Desert Cove location in Phoenix, AZ.10844 N 23rd Ave, Ste 200, Phoenix, AZ 85029Full Time, EmploymentWE WILL TRAIN YOU!Flexibility to work – Monday - Friday 7:30 am – 4:30 pmMinimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is PreferredDuties Include:Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.Apply with your resume at & WellnessMultiple medical plans - including a no premium plan for employees and their familiesMultiple dental plans - including orthodontiaFinancial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support4 Weeks of paid time off in the first yearWellness programPet InsuranceGroup life and disability insuranceEmployee Assistance Program for the Whole FamilyPersonal and family mental and physical health accessProfessional growth & development - including scholarships, clinical supervision, and CEUsTuition discounts with GCU and The University of PhoenixWorking Advantage - Employee perks and discountsGym membershipsCar rentalsFlights, hotels, movies and moreBilingual pay differentialHigh School Diploma, GED within six (6) months of assuming this position or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.At least one year’s relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.Intermediate level of competency in Microsoft Suite and web-based programs.Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.Excellent written and verbal communication skills.Proven track record of delivering a high level of customer service in a healthcare setting.This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.Must pass a TB test, a criminal background check and drug testPhysical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr TERRO