Onboarding Specialist, Experience & Learning

Onboarding Specialist, Experience & Learning Reports To: People Experience Manager Status: Full-time; Non-Exempt Location: Hybrid — Los Angeles (Little Tokyo Office) Hours of Operation: Monday–Friday, 9:00 AM–6:00 PM; occasional evenings or weekends as needed during peak season Hourly Range: $30.00 – $35.00/hr (based on skills) Are you someone who believes that a great first day — and a great first 90 days — can change whether someone stays? Who We Are In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path. What We Do Woodcraft Rangers provides TK–12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer LifeCraft, a college and career advancement program to support the development of approximately 2,250 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 150+ Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach. Ideal Candidate The ideal candidate is a people-centered learning professional who understands that onboarding is not an event — it is a journey. They bring a working knowledge of adult learning theory and retention-centered design, and they know how to create experiences that are not just informative but lasting. They are organized, warm, and relentless about follow-through, and they understand that the 30th, 60th, and 90th day matter just as much as the first. They are equally comfortable facilitating a room full of new hires and managing the behind-the-scenes logistics that make that experience possible. They bring enough HR operations fluency to flex into compliance support when the season demands it. Why Work for Woodcraft Rangers Competitive hourly rate – $30.00 – $35.00/hr Paid vacation & sick time – generous time off to recharge LifeCraft program – free college & career advancement for all staff Upward mobility – promote-from-within culture Health, dental & vision – comprehensive benefits coverage 403(b) retirement plan – invest in your future Pet insurance – because your whole family matters Mission-driven work – impact 30,000+ young people annually Role Overview The Onboarding Specialist, Experience & Learning anchors the learning and experience journey of the new hire from orientation through the first 90 days. This role owns the design, coordination, and facilitation of new hire orientation and the 30/60/90-day onboarding touchpoints across all new hire populations — frontline staff, site coordinators, and office hires — ensuring every new employee is supported well past their first day. This role sits within the Employee Experience team and reports to the People Experience Manager. During peak hiring season, this role flexes to support ADP processing, data changes, and onboarding logistics in partnership with the Onboarding Specialist, Operations & Compliance. Responsibilities Orientation Design & Facilitation Own the design, coordination, and facilitation of new hire orientation across all staff populations, ensuring the experience is engaging, inclusive, and retention-centered Apply adult learning theory and andragogy principles to continuously improve orientation content, delivery, and format Manage all logistics related to orientation, including scheduling, materials preparation, venue or virtual platform setup, and attendance tracking Partner with the Onboarding Specialist, Operations & Compliance to ensure a seamless experience across compliance tasks and the orientation journey 30/60/90-Day Onboarding Journey Own the deployment and coordination of 30/60/90-day onboarding touchpoints across all new hire populations, including frontline staff, site coordinators, and office hires Design and maintain onboarding resources, check-in structures, and milestone communications that support new hire retention and belonging through the first 90 days Track new hire progress through the onboarding journey and flag concerns or gaps to the People Experience Manager Gather and analyze new hire feedback to continuously improve the onboarding experience Own the deployment and tracking of new hire surveys at key onboarding milestones, including 30/60/90-day check-ins; analyze results and surface findings to the People Experience Manager LMS & Learning Coordination Manage new hire LMS enrollment and ensure all required training is assigned, tracked, and completed on time Coordinate shadow day scheduling and logistics across regions and sites, ensuring the experience is structured to support new hire learning and role readiness Maintain up-to-date onboarding content in the LMS and other learning platforms, in partnership with the L&D team Onboarding Logistics & Coordination Manage the onboarding calendar and coordinate scheduling across multiple new hire cohorts and regional populations Communicate proactively with new hires, hiring managers, and site staff about onboarding timelines, expectations, and next steps Maintain accurate records of onboarding completion and new hire engagement across all touchpoints Peak Season Support During high-volume hiring periods, flex to support ADP processing and employee data changes in partnership with the Onboarding Specialist, Operations & Compliance Support onboarding logistics and compliance tasks as needed to ensure no new hire falls through the cracks during peak season Qualifications & Skills Required 2+ years of experience in onboarding, learning & development, HR, or a related people operations role Working knowledge of adult learning theory, andragogy, and retention-centered program design Experience facilitating new hire orientation or training programs for diverse adult audiences Strong organizational skills and ability to manage multiple onboarding cohorts and timelines simultaneously Clear, warm, and professional written and verbal communication skills Comfort working in a fast-paced, seasonal environment with shifting priorities Strong project management skills and proficiency with project management tools (e.g., Notion, Asana, or comparable platforms) Basic familiarity with HRIS or LMS platforms Preferred Experience in a youth-serving nonprofit, education, or expanded learning organization Experience designing or updating onboarding content and learning materials Familiarity with ADP or comparable payroll/HRIS systems Experience with 30/60/90-day onboarding frameworks or structured retention-focused programs Bilingual (English/Spanish) Physical Demands Frequent sitting and standing during working hours Regular use of hands for operating a computer and handling documents The ability to travel to assigned office location as required by schedule Must be able to occasionally lift/move up to 25 pounds Reasonable accommodation is available for individuals with disabilities Work Environment Regular exposure to computer monitors during work. The typical noise level of a standard work environment. Stable internet access is required for effective work-from-home performance. Hybrid schedule with in-office days at the assigned office location and remote work days; specific cadence determined by supervisor. Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. #J-18808-Ljbffr Woodcraft Rangers