IT Support Engineer - L2
ManpowerGroup Global, Inc.
Our client, a leading organization in the technology services sector, is seeking a dedicated IT Support Engineer - L2 to join their dynamic team. As an IT Support Engineer - L2, you will be an integral part of the IT services team, providing essential support to ensure seamless technology operations. The ideal candidate will demonstrate strong problem‑solving skills, excellent communication, and a proactive attitude, aligning successfully within a collaborative and innovative environment. Job Title: IT Support Engineer - L2 Location: San Francisco, CA - Onsite Pay Range: $35- $43/hr on w2 What's the Job? Handle and resolve Level 2 support tickets efficiently, ensuring timely solutions for end-users. Utilize ServiceNow platform to manage and track support requests effectively. Support Mac OS systems, Mobile Device Management, and other related technologies. Collaborate with cross‑functional teams to troubleshoot and resolve complex technical issues. Maintain documentation and knowledge base to improve support processes and knowledge sharing. What's Needed? Proven experience working on Level 2 support tickets in a fast‑paced environment. Experience with ServiceNow platform is a must. Hands‑on knowledge of Mac OS and Mobile Device Management solutions. Strong communication skills and the ability to work collaboratively with diverse teams. Ability to prioritize tasks and manage time effectively to meet support SLAs. What's in it for me? Opportunity to work onsite in a vibrant city known for innovation and diversity. Engage in a role that offers professional growth and skill development. Be part of a supportive team committed to excellence and continuous improvement. Work in an environment that values inclusivity and diverse perspectives. Contribute to impactful projects that enhance organizational technology infrastructure. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! #J-18808-Ljbffr ManpowerGroup Global, Inc.
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