Client Service Representative

Position Summary

The Client Service Representative (CSR) supports advisors and serves as a supporting point of contact for clients, providing responsive service and managing account servicing requests from initiation through completion. The role combines direct client communication and relationship support with hands-on responsibility for client onboarding, account administration, money movement, custodian coordination, accurate records, and operational quality control. The CSR works closely with advisors and the Operations team to resolve routine and complex service needs and deliver a consistent client experience.

Essential Duties and Responsibilities

Client Service and Advisor Support

• Respond to client service inquiries by phone and email, building strong relationships and providing clear, timely follow-up.
• Own client service requests from intake through resolution, clarify instructions, coordinate next steps, and proactively communicate status and outstanding requirements.
• Guide new clients through onboarding, gather required information and documents, explain account opening and servicing procedures, and help clients complete paperwork and electronic signatures.
• Research and resolve routine and complex account servicing and custodial inquiries; coordinate with advisors, custodians, and internal teams when additional expertise or approval is needed.
• Assist clients with access to account portals, statements, tax documents, and other account information, and recognize matters requiring advisor or compliance involvement.

Operations and Account Administration

• Prepare and process new account opening documentation, ensuring accuracy, completeness, and timely submission to custodians; monitor outstanding items through account opening and funding.
• Process account maintenance requests, including registration and ownership changes, beneficiary updates, client profile and contact information changes, retirement account maintenance, account features, and other custodial services.
• Coordinate and process account transfers and money movement requests, including wire transfers, ACH transactions, journals, check requests, and recurring contributions and distributions, following required authorization and verification procedures.
• Monitor workflow queues, deadlines, and pending requests; follow up with clients, custodians, and internal teams to resolve missing information and processing issues.
• Maintain accurate client profiles, service notes, task records, and operational documentation in the firm’s CRM system, and retain complete, organized electronic client records.
• Review paperwork and transaction requests for accuracy, completeness, client authorization, and adherence to firm policies and custodian requirements before submission.
• Protect confidential client information, follow established compliance and operational procedures, and promptly escalate service concerns, exceptions, and potential risks.
• Collaborate with the Operations team on coverage, quality control, workflow improvements, and operational projects; perform other duties as assigned.

Required Qualifications

• 3–5 years of experience at a registered investment advisor (RIA) firm, with direct responsibility for client service and account operations.
• Series 65 license required.
• Working knowledge of brokerage and retirement account servicing, account opening and transfers, money movement, and custodian documentation requirements.
• Strong verbal and written communication skills, sound judgment, and a professional, responsive approach to client relationships.
• Excellent attention to detail, organization, follow-through, and the ability to manage competing priorities and time-sensitive requests.
• Proficiency with CRM systems, custodian platforms, Microsoft Office applications, and electronic document and signature tools; ability to learn new systems and improve workflows.

Pay: $70,000.00 - $85,000.00 per year