Senior IT Support Specialist | AM Law

Premier, forward thinking, global, law firm seeks the best and brightest talent to join their Administrative Staff team. Their employees are the future of the firm, so they invest in their training and development. Their environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist their attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm. The Coordinator, IS Regional Office serves as the technical lead and senior escalation resource for regional support operations. This role is responsible for delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager to support day-to-day activities. Responsibilities Serve as the primary escalation point for complex technical issues across desktop, mobile, and conference technologies Provide advanced troubleshooting and hands-on resolution of issues related to: Windows 11 and macOS environments Microsoft Office Suite and Outlook Laptop configuration and deployment Smartphones and mobile device management Virtual Machines Document management systems Configure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systems Assist in distributing work across team members and balancing deskside vs. remote support Support cross-office collaboration (Silicon Valley, San Francisco, Los Angeles) to manage workload and knowledge sharing effectively Identify trends and recommend improvements to tools, workflows, and support processes to Regional IS manager Promote effective use of the knowledge base and standard troubleshooting practices Assist with training, onboarding, and off boarding for firm staff; partnering with the NY Training team to identify and standardize training requirements Provide guidance and technical mentoring to team members Ensure consistent follow-up and clear communication with users Build and maintain strong relationships with end users and IS escalation teams Any additional responsibilities as required by management Knowledge, Skills & Abilities 5+ years of IT support experience with strong hands-on technical expertise Previous team lead/coordinator experience Previous experience overseeing team workflow Advanced knowledge of: Windows 11, Microsoft Office Suite, and Outlook macOS and virtual desktop environments Laptop provisioning and new hire setups Mobile device management (Intune) and smartphone configuration Conference room technologies (Zoom, AV systems) Document management systems Experienced with ticketing systems Highly organized and comfortable communication with all levels of staff Proven ability to troubleshoot complex technical issues independently Strong communication and problem-solving skills Ability to lead through influence without direct authority Experience in a professional services environment preferred Education/Certifications Bachelor’s degree preferred or equivalent experience Compensation $105,000.00-$125,000.00, plus overtime and bonus The firm offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. The firm also offers generous paid time off and holidays. All decisions affecting employment at the firm are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status. #J-18808-Ljbffr Considine Search