Inside Sales Specialist - Steel & Specialty Metals

Job Description

Job Description

Sullivan Steel is a precision metals distributor serving technically demanding B2B markets such as aerospace, automotive, and defense. Since 1980, we've built market credibility by learning our customers’ operations, understanding their applications and requirements, and earning our place as a trusted partner.

We’re hiring an Inside Sales Specialist who is ready to move beyond order taking and transactional selling. This role is suited for someone who takes initiative, asks the right questions, and confidently recommends the best material solutions for our customers. Sullivan offers the opportunity to sharpen your skills, expand your impact, and build a long-term career within a stable, forward-thinking organization.

What You'll Do

1. Act as an internal customer contact, managing all communication via phone and email with a high level of responsiveness and professionalism.
2. Own inbound RFQs from intake through order conversion, driving speed, accuracy, and profitability.
3. Proactively communicate status updates, resolve issues, and prevent delays
4. Price and structure quotes using reports, internal data, market awareness, cost inputs, and margin targets.
5. Build working knowledge of the global steel supply chain, pricing dynamics, and industry-specific customer requirements.
   

What We’re Looking For

• Minimum 2 to 4 years of inside sales, account management, or customer-facing commercial experience
• Ability to manage multiple quotes and priorities simultaneously without sacrificing accuracy
• Strong Math and Excel skills: must be comfortable working with dynamic pricing and margin calculations
• Clear and direct communicator who can handle customer expectations and push back when needed
• Detail-oriented with high standards for accuracy in orders, pricing, and system data
• Comfortable working with technical specifications, part requirements, and ERP (Invex) or CRM (HubSpot) systems
  

Nice to have 

• Background in manufacturing, supply chain, or metals distribution environments
• Experience working within CRM or ERP systems, including extracting and using data to support decisions
• Exposure to Power BI or similar tools for reporting and performance analysis
  

Why Sullivan?

• Stable, family‐owned company with a strong reputation
• Three weeks of PTO in your first year
• Company closed between Christmas and New Year’s
• Paid holidays plus a floating holiday
• Employer‐sponsored Medical, Dental, and Vision insurance (up to 75% employer‐paid)
  

Ready to Apply? You don't need to check every box. If you're looking for a place to grow, contribute, and build a long-term career, we'd love to hear from you.

Originally founded in 1980, Sullivan Steel is a niche specialty metals distributor serving highly specialized markets. Sullivan began as a business unit of Roller Bearing Company of America, which was owned by General Sullivan Group. We have our roots in bearing manufacturing, but have since expanded to supply equally demanding markets. Our professionals have bearing experience. Sullivan Steel is still owned by General Sullivan Group, an industrial distribution holding company.

Company Description

Originally founded in 1980, Sullivan Steel is a niche specialty metals distributor serving highly specialized markets. Sullivan began as a business unit of Roller Bearing Company of America, which was owned by General Sullivan Group. We have our roots in bearing manufacturing, but have since expanded to supply equally demanding markets. Our professionals have bearing experience. Sullivan Steel is still owned by General Sullivan Group, an industrial distribution holding company.