Behavioral Health Operations Coordinator

Job Description Job Description Full Time Non-Exempt ($18.93 to $21.37 hourly + Bonus Potential) Beech Acres Parenting Center has been serving the community for 175 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit Why you will love working for Beech Acres: We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres. We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to: Generous compensation within the non-profit sector along with bonus opportunities for all team members. Benefits effective 1st day of hire which includes health care, dental and vision. Best in market paid time off benefits. Eligible to receive up to 42 days your first year. Life insurances and disability packages 401K match Tuition + Licensure reimbursement Cell phone + Mileage reimbursement Awards and recognition programs Professional Development Clinical and Training supervision and in-house training to achieve CEU’s Workplace Flexibility Employee Resource Groups And much more Essential Duties and Responsibilities: Coordinates the client experience from initial intake process to discharge. Supports all of Behavioral Health to ensure activities and initiatives maintain all relevant quality, regulatory, and legal standards. Facilitates intake process with families, confirming and discussing insurance eligibility and benefits, and payment plan options for all Behavioral Health service departments (Beyond the Classroom, Family Peer Support, Therapeutic Foster Care, Parent Connext™, and Family Centered Treatment) Researches eligibility for service coverage under Hamilton County and Warren/Clinton County Mental Health and Recovery Service Boards to ensure viability of indigent services. Enrolls eligible clients in County Funding Sources including sliding scale fee Collaborates with Finance to address billing issues and/or payment processing, which includes following up with families on insurance eligibility issues Ensures billing systems are accurate and up to date in Next Gen, BA Intake, and/or RedCap. Assists with updates to client records as necessary. Supports reporting activities for assigned schools, including referral sources, persons served, demographics, etc. Assists BH families in the completion of yearly paperwork per agency standard rules Drafts and sends communications to clients regarding non-compliance. Assists our psychiatric staff with scheduling and processing initial intakes while also preparing Lebanon location once a week with Med/Som Services. Works collaboratively with Quality Improvement to conduct periodic compliance and risk assessment audits and support process improvement activities. Supports processes to implement best practices across Behavioral Health services. Participates in ongoing process improvement initiatives to develop and refine efficient intake and processes. Works collaboratively and cross-functionally as a Behavioral Health team member to ensure the holistic needs of children and families are met. Performs other duties as assigned, provided such duties are reasonably related to the essential functions of the position and do not conflict with applicable laws or organizational policies Education and/or Work Experience Requirements: High School Diploma or Equivalent (Associate’s Degree in Business Administration, Medical Billing, or related area) + 1-3 years of experience in a healthcare administrative role, supporting billing processes. Previous experience in behavioral health or mental health services is preferred. Knowledge of LEAN concepts and continuous quality improvement is preferred. Outstanding organizational capabilities with the ability to manage time and balance multiple priorities. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Customer service focus with strong ability to consistently provide outstanding Excellent computer proficiency (MS Office – Word, Excel and Outlook) Ability to work collaboratively to support the team’s achievement of shared goals and outcomes. Beech Acres is an Equal Opportunity Employer BAPC provides equal employment opportunities (“EEO”) to all persons, consistent with applicable federal, state and local equal employment opportunity laws prohibiting discrimination based on race, sex, pregnancy, sexual orientation, gender identity, age, disability, genetic information, religion, ancestry, military or veteran status, color, national origin, or any other applicable statutorily protected group status under local, state, or federal law. This applies to all phases of the employment relationship including recruitment, hiring, compensation, advancement, and discipline.