Customer Service Representative

Customer Service RepresentativeWork in a place where your team values YOU. Champion Homes wants YOU! We are seeking to hire a Customer Service Representative to join our team in the Weiser, ID manufacturing facility.WHAT DO WE OFFER?401k plan with company matchpaid vacationpaid holidaysmedicalRxDental, vision, and life insuranceWHO IS CHAMPION HOMES?For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.THERE'S NO PLACE LIKE HOMES - JOIN OURS BY APPLYING NOW!The Service Department seeks a Customer Service Representative to join our team in Weiser, ID.Responsibilities:Foster a positive attitude and image for Champion to retailers and homebuyers.Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously, and accurately.Interfaces between homeowners, retailers, and Champion to resolve warranty issues.Write accurate service orders and parts orders for contractors and technicians to complete warranty workTakes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.Comfortable multitasking.Strong work ethic.Manages warranty work using proprietary software.Assists in maintaining a database of homeowners and open work ordersCross-train to be a parts coordinatorExperience, Education, Skills and KnowledgeAbility to work in a team environmentExcellent communication skillsCalm and patient demeanor when working with retailers and homeownersStrong attention to detailComputer skills including experience with Word and ExcelValid driver's license and clean driving recordHigh School diploma or equivalent experienceWe work Monday through Friday during normal work hours. Overtime is available depending upon our workload. Wages dependent upon work experience.Compensation includes wellness programs, medical and dental plans, vacation and sick time, paid holidays, 401-K and other benefits.This job description is not intended to be all inclusive. New team members will also perform other reasonable and related business duties as assigned by the Service Manager or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.EEO StatementChampion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.