Customer Service Supervisor

Customer Service Supervisor

The Staten Island Business Center is seeking a highly motivated, organized, individual to serve as a Customer Service Supervisor. Reporting to the Staten Island Business Center Manager, the selected candidate's duties will include, but are not limited to the following:

• Maintain and oversee multiple areas of the Staten Island including cashiering and customer service.
• Supervise staff, maintain, and update employee files, including evaluations, disciplinary actions and time and leave.
• Reconcile receipts of the day from cashiers and perform the closeout for the cashiers at the end of their shifts.
• Help train and update staff of new or changing rules and policies.
• Work at cashier's window in active situations on occasion.
• Serve as assistant manager in the absence of the center assistant manager.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.