Claims Team Manager - Subrogation Auto

Job Summary Claims Team Manager - Subrogation Auto. This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g., file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. Qualifications Bachelor's or equivalent combination of education and experience. Preferred 4-6 years Automotive Claims handling. Required 1-3 years Supervisory experience; Preferred more. Advanced organizational, planning and delegation skills are critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable DMV record and minimum liability insurance (issued by state). Preferred Chartered Property Casualty Underwriter — Insurance Institute of America. Occasional travel to off-site business meetings or conferences. Benefits Starting pay range: $92,600.00 - $123,600.00. Eligibility for incentive program based upon the achievement of organization, team and personal performance. Health coverage for medical, dental, vision. 401(k) saving plans with company match AND Pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services and more). Equal Opportunity Employment Auto Club Enterprises is an Equal Opportunity Employer. Our organization participates in E-Verify. #J-18808-Ljbffr MS ACSC Management Services Inc