Sr. Technical Program Manager

Role Description

We’re looking for a Sr. Technical Program Manager (TPM) to drive delivery for complex, cross-functional initiatives—including those involving AI/ML and intelligent automation. You’ll balance scope, timeline, and dependencies while partnering across Engineering, Product, Data, Security, and Operations to deliver high-quality outcomes. This role is ideal for someone who can run tight execution rhythms and understand the unique delivery needs of AI work in the rollout of the AI-Driven SDLC (AIDLC).

• Own end-to-end project execution: plan, schedule, and drive delivery across the full project lifecycle, balancing constraints and keeping work moving forward in partnership with product and engineering counterparts.
• Build and maintain project plans, track milestones, and proactively manage risks, issues, and tradeoffs—providing clear stakeholder updates with recommended solutions.
• Serve as the PMO lead for the ML's agentic platform and customer facing products — the structured methodology for developing, testing, deploying, and operating AI agents within MeridianLink’s agentic architecture.
• Partner with engineering leads to embed AI into each SDLC phase: requirements (AI-assisted grooming agents), development (co-pilot and Claude Code standards), testing (test-driven development metrics), and release (zero-downtime deployment, feature flag governance).
• Establish and continuously improve team processes that increase quality and productivity through process definition, education, and refinement.
• Facilitate light weight agile ceremonies (planning, standups, retrospectives) and drive continuous improvement through retrospective assessments.
• Use tools such as Jira (and related reporting) to support teams and enable visibility into progress, capacity, and delivery health. Bridge product and engineering AI alignment.

Qualifications

• 7+ years of technical program management in a software engineering organization, with at least 2 years in an AI, ML, or platform transformation context.
• Demonstrated experience managing AI/ML initiatives or SDLC modernization programs — not just awareness, but delivery ownership.
• Fluency with AI-driven SDLC concepts: AI-assisted requirements, co-pilot/code generation tooling, test automation, agentic deployment, and observability.
• Ability to translate engineering complexity into executive narratives and vice versa; strong stakeholder management across CTO, VPs, and ICs.
• Experience running programs that span multiple scrum teams, including offshore-heavy organizations.
• Hands-on with program/project tooling (Jira, Confluence, or equivalents) and familiarity with engineering metrics (DORA, SPACE, or similar frameworks).

Requirements

• Delivery plans are clear, realistic, and transparent; stakeholders consistently know status, risks, and next steps.
• Dependencies are surfaced early and managed actively; team execution rhythms are consistent and effective.
• AI-related initiatives have strong delivery hygiene (milestones, measurable outcomes, and aligned execution across data/Product/Engineering).

Why This Role

You’ll play a pivotal role in delivering cross-functional technology initiatives—and help the organization execute confidently as AI becomes a more central part of products and operations. You’ll bring clarity, momentum, and structure to complex work while partnering with leaders across Engineering, Product, and Data.

Company Description

MeridianLink is a leading provider of cloud-based software solutions for financial institutions, serving ~1,500 lenders with a loan origination platform deeply embedded in their core lending processes. With 400+ integrations and multi-year customer relationships, MeridianLink combines mission-critical workflow depth with a growing AI-native product roadmap. The company is backed by a board Tech Committee with deep fintech and AI expertise.