AA Service Technician

Job Title: AA Service Technician


Location : Dallas TX


Type: Contract to hire

Top 3 requirements:
Flexible to 24/7 operations
Understand airline operations and airlines applications

Description:

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
• Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
• Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.


Additional info:
• Provide rapid, well-documented response to Severity events and keeping IOC leadership informed throughout incidents.
• Appropriately escalate and record all issues in established logs and ITSM systems.
• Troubleshoot and resolve complex technical problems escalated from Level 1 and Level 2 support teams.


ALL YOU'LL NEED FOR SUCCESS
Minimum Qualifications - Education & Prior Job Experience:
• Bachelor's degree in computer science, Computer Engineering, Information Systems, Engineering or related technical field, or equivalent experience/training
• 5+ years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues, airlines applications experience preferred.
Required Skills & Experience:
• 5+ years of desktop and infrastructure hardware/software troubleshooting experience.
• Ability to communicate clearly - both verbally and in writing- with technical and none technical audiences.
• Understand the airline operations and mission critical environments.
• Ability to work a rotating schedule, including night and weekend, to support 24 x 7 operations. This is a vacation-relief shift position based in DFW (onsite only; no remote options; flexible schedule without fixed days).
Preferred Qualifications - Education & Prior Job Experience:
• Master's degree in computer science, Computer Engineering, Information Systems, Engineering or related technical field, or equivalent experience/training
• Previous experience in the airline Industry or other high-criticality operational environments.
Skills, Licenses, and Certifications:
• Excellent customer service skills with the ability to support users at all organizational levels.
• Strong verbal and written communication skills.
All candidates will need the following:
• Familiar with workflow/ITSM tools and ticketing systems
• Excellent customer service skills with the ability to interface at all levels of the organization
• Ability to work independently while contributing effectively to a collaborative, team-oriented environment.
Looking for Someone Who:
• A team-oriented, customer -focused technical professional who thrives in fast-paced, mission-critical environments.
• Someone flexible, dependable, and committed to delivering high-quality support on a rotating schedule.
Position and Team:
• This role provides operational technical support to IOC users and systems supporting 24x7 critical airline operations.
• You will be part of the onsite technical team responsible for maintaining stability, reliability, and rapid incident response.