Client Intake & Care Coordinator (Home Care)

Care Connect at Home

Job Description
Job Description
About Us
Care Connect at Home is a family-owned and operated home care agency dedicated to helping seniors remain safe, comfortable, and independent in their own homes. We believe exceptional care starts with exceptional people and we're looking for someone who shares that vision.
Position Summary
We're seeking a Home Care Intake and Care Coordinator to guide prospective clients and families through starting non-medical home care throughout Oakland County, Michigan.
This role combines in-home consultations, personalized care planning, and consultative sales. You'll meet with families, understand their needs, explain their options, and help them move forward with confidence.
What You'll Do
Respond to new client inquiries and maintain consistent follow-up
Conduct in-home consultations to understand daily care needs, routines, preferences, and safety concerns
Create individualized non-medical care plans with clear guidance for caregivers
Explain services, pricing, and scheduling options to clients and families
Address concerns and guide families toward signed service agreements and confirmed start dates
Coordinate with our office team to ensure caregiver coverage and a smooth start of care
Document consultations, care plans, and follow-up activity in AxisCare
Follow up after services begin to ensure client satisfaction and identify changes in care needs
Communicate needs outside our non-medical services to agency leadership
Qualifications
Experience in home care intake, admissions, care coordination, or a related role
Experience conducting client consultations and developing care plans preferred
Strong consultative sales skills and confidence asking for the next step
Excellent communication, organization, and follow-through
Compassionate and professional when working with seniors and families
Comfortable working independently and using electronic documentation systems
Valid driver's license and reliable transportation for local client visits
AxisCare experience preferred
Location and Schedule
Based in Birmingham, Michigan, serving clients throughout Oakland County
Part-time position with scheduling based on client consultations and follow-up needs
Flexible remote administrative work with required in-person client visits
Why Join Care Connect at Home?
Join a growing family-owned company where your work directly impacts families
Work closely with leadership and help shape our Michigan expansion
Use your relationship-building and care coordination skills in a meaningful role
Help families access dependable care and greater peace of mind
How to Apply
Submit your résumé and a brief summary of your experience conducting home care consultations, developing care plans, and helping prospective clients start services.

Vacancy posted 2 days ago

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