Quality Assurance Analyst

Description

The Quality Assurance (QA) Specialist is responsible for ensuring the accuracy, consistency, and compliance of Short-Term Disability (STD) and Leave of Absence processes within the FINEOS claims management system. This role partners closely with operations, compliance, and technology teams to audit workflows, identify defects, and drive continuous process improvement for an insurance client.

Key Responsibilities:

Perform quality reviews of STD and Leave cases processed within the FINEOS platform to ensure adherence to client policies, regulatory requirements, and internal standards

Evaluate claim adjudication, documentation, and system updates for accuracy, completeness, and timeliness

Identify trends, defects, and root causes; provide actionable feedback and recommendations to operations teams

Collaborate with business analysts and system administrators to validate FINEOS system enhancements, configurations, and releases

Develop and maintain QA scorecards, reporting dashboards, and audit documentation

Support training initiatives by sharing quality findings and best practices with claims and leave specialists

Ensure compliance with applicable federal/state leave regulations (e.g., FMLA) and disability guidelines

Skills

Quality assurance, Automation, Manual testing, Quality assurance testing

Top Skills Details

Quality assurance,Automation,Manual testing

Additional Skills & Qualifications

Experience in Quality Assurance within insurance, disability, or leave administration environments

Strong knowledge of Short-Term Disability (STD) and Leave of Absence processes

Hands-on experience with the FINEOS system or similar claims management platforms

Excellent analytical, problem-solving, and documentation skills

Ability to interpret policies, regulations, and standard operating procedures

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Charlotte, NC.

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.