Telecommunications Support Technician

IDR is seeking a Telecommunications Support Technician for a full-time, on-site contract role based in Rochester, MN. The position involves supporting communication device operations at Mayo Clinic, working closely with clinical, operational, and IT staff to maintain and troubleshoot communication systems. This role combines hands-on technical support with collaboration within a team environment, utilizing tools such as Microsoft Office applications and asset tracking systems.

Position Overview for the Telecommunications Support Technician:

• Support communication device operations and troubleshoot hardware issues across Mayo Clinic facilities.
• Manage inventory, perform routine maintenance, and coordinate the resolution of technical issues.
• Collaborate with internal teams and stakeholders to ensure operational excellence.
• Maintain accurate records related to asset management and technical support activities.
• Work closely with clinical and operational staff to support communication technologies.

Requirements for the Telecommunications Support Technician:

• High School diploma/GED with two (2) years of experience in telecommunications, technology support, inventory management, logistics, or related fields.
• Strong organizational, customer service, communication, and problem-solving skills.
• Experience using Microsoft Office applications and asset tracking or inventory management systems.
• Ability to work effectively in a team while independently managing responsibilities.
• Basic troubleshooting, hardware support, and minor device repair skills.

What's in it for you?

• Opportunity to work fully onsite at a leading healthcare institution.
• Engage in a supporting role within a well-established organization with a collaborative team.
• Fast-paced work environment with potential for project involvement and operational support.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row.

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.