Hotel Operations Manager

We are seeking an experienced Operations Manager (Hotel Manager) to oversee the daily operations of the Hotel Sylvia. The ideal candidate will be responsible for managing staff, training and development, ensuring guest satisfaction, and maximizing profitability. Hotel Sylvia is a unique operation, themed for a true book lover. A 22-Room escape on the beach for those who want to escape and ponder life, read the great novel, or just find a great view of Newport. We are looking for a manager who wants to be a big part of this special hotel and cafe. Responsibilities: Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and common‑area attendants. Support breakfast restaurant operations for the cafe, including staffing, presentation, and food quality.

• u003 Develop and implement policies and procedures to ensure efficient and effective operations.
• u003 Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards.
• u003 Monitor and analyze financial performance, including revenue, expenses, and profitability.
• u003 Ensure compliance with all health, safety, and licensing regulations.
• u003 Handle guest inquiries, concerns, and complaints professionally and promptly.
• u003 Collaborate with sales and marketing teams to drive revenue and occupancy.
• u003 Work closely with the General Manager and the Area VP.
• u003 Maintain a positive working relationship with vendors, suppliers, and other partners.

• u003/li>\u003 Strong leadership and communication skills.
• u003 Attention to detail and understanding of the following policy and procedure.
• u003 Excellent organizational and time management abilities.
• u003 Knowledge of hotel operations, including front desk and housekeeping.
• u003 Ability to work well under pressure and handle multiple tasks simultaneously.
• u003 A bachelor's degree in hospitality management or a related field is a plus, but not required.