Assistant Service Manager - Holman Motorcars

Job Overview We are seeking an Assistant Service Manager to support our leadership team in delivering an unparalleled, hospitality‑driven ownership experience. The role partners closely with the Service Manager to ensure every client interaction reflects the premium standards of the Holman Motorcars brand, maintains seamless operations, supports the team, and drives both customer satisfaction and department profitability. Key Responsibilities Partner with the Service Manager to lead daily service operations across multiple ultra‑luxury brands Support and mentor service advisors, technicians, and support staff to achieve performance and customer satisfaction goals Ensure a world‑class hospitality experience for every client interaction Assist with workflow management, scheduling, and operational efficiency within the service department Monitor KPIs, profitability, and service quality standards Approve expenses including rental vehicles, goodwill adjustments, and aftermarket warranty considerations Provide operational support to the service office, including scheduling, booking, and ensuring proper phone handling Help maintain balanced workflow and efficient scheduling across the department Assist with onboarding new hires across advisor, clerical, and valet roles Monitor staffing levels, employee schedules, breaks, and coverage across all service areas Coach and counsel employees on performance, providing ongoing feedback and development support Partner with the Warranty Administrator to review and address rejected or underpaid claims, assisting with appeals Track and analyze advisor performance metrics to identify coaching opportunities Review daily cash tickets for accuracy and upsell opportunities Participate in daily service huddles and contribute to team alignment Assist with closing procedures, security, and coordination of team training initiatives Qualifications Minimum of 5 years of automotive service experience Preferred minimum of 2 years of leadership experience within a service department High school diploma or equivalent required Strong customer service and communication skills Proven ability to lead, coach, and support a team in a fast‑paced environment Excellent organizational and problem‑solving abilities Ability to balance customer satisfaction with business objectives Professional demeanor with a commitment to delivering a luxury‑level experience Benefits Health, Vision, and Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with company match Paid Time Off (PTO), paid holidays, bereavement, and jury duty Paid pregnancy/parental leave and supplemental paid military leave Tuition reimbursement Equal Opportunity Employment Holman provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr