Customer Service Specialist

Customer Experience Representative (BDC)

McGrath Family of Dealerships is seeking an experienced Customer Experience Representative to join our Business Development Center (BDC). For more than 74 years, we've built our reputation by delivering exceptional customer service, and our BDC team is at the center of that experience. This is an excellent opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and creating outstanding experiences. Whether your background is in customer service, banking, hospitality, healthcare, retail leadership, insurance, inside sales, or a call center environment, your communication skills and commitment to service can thrive here. If you're looking for a stable career with opportunities for advancement, we'd love to meet you.

Requirements:

• Two or more years of customer service, call center, BDC, hospitality, banking, healthcare, retail leadership, or inside sales experience preferred
• Exceptional verbal and written communication skills with a professional phone presence
• Strong customer service mindset with the ability to build trust and rapport quickly
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced, high-volume environment
• Comfortable learning CRM systems and new technology
• Self-motivated with strong follow-through and problem-solving abilities
• Reliable, professional, and committed to delivering an outstanding customer experience

What You'll Do:

• Serve as the first point of contact for customers through phone, email, text, chat, and online inquiries
• Build relationships with customers while identifying their needs and scheduling appointments for the sales and service teams
• Provide accurate information regarding vehicles, service appointments, promotions, and dealership offerings
• Maintain detailed customer records and follow-up activities within the CRM system
• Follow up with customers to ensure a seamless experience and strengthen long-term relationships
• Collaborate with sales, service, and management teams to deliver exceptional customer satisfaction and achieve department goals

What We Offer:

• Hourly pay plus uncapped bonus opportunities
• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth, 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

Take the Next Step

If you're an experienced customer service professional who enjoys helping people, building lasting relationships, and making a positive impact every day, apply today to join the McGrath Family of Dealerships Customer Experience team in Cedar Rapids.