Store Manager

Store ManagerLocation: Dubuque, Iowa Pay: $24.00 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduledAbout the RoleAt The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.What You'll DoLeadership & Staff ManagementRecruit, train, and supervise store staffManage scheduling and payroll processingImplement company policies and practices in employee relationsStore OperationsDevelop and implement strategies to meet production and sales goalsOversee donation processes, product sorting, pricing, and presentationManage store maintenance, safety, and appearanceEnsure compliance with OSHA and Salvation Army safety policiesCustomer ExperienceCreate an enjoyable shopping environmentDevelop customer retention plansSet an example for positive customer interactionsFinancial ManagementOversee cash handling procedures and daily depositsWork within budget parametersManage inventory tracking for designated product linesCommunication & ReportingMaintain open communication with Regional Manager and Department HeadsProvide daily reports on store production and salesAddress customer complaints and provide education about the programSupervisory ResponsibilityIn conjunction with the Regional Manager, recruit, interview and recommend for hire Store staffTrain and supervise the store staffIn collaboration with the Regional Manager, provide direct reports with a personnel reviewReview and approve time and attendance for store personnel using the current payroll systemCheck time logs regularly, following all current regulations and trainingsTraining ProvidedPaid training on register and store proceduresOngoing coaching and support from store leadershipOpportunity to build retail and customer service skillsWhy Join UsMission-driven work that supports programs in your communityOn-the-job trainingTeam-oriented environmentEmployee Discount, Employee Assistance Program, and more!What You NeedRequiredEducation & Experience2 years' experience in staff management and development or combination of education and experienceProven retail management experienceSkills & AbilitiesStrong leadership and team-building skillsExcellent customer service orientationProficiency in cash handling and basic financial managementAbility to work a flexible schedule, including early/late shifts, weekends, and holidaysAbility to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkersBasic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by theGood speaking, hearing and vision ability, and excellent manual dexterityCertificationsValid Driver's LicenseMust pass a motor vehicle record searchPhysical RequirementsRegularly required to stand, use hands, handle, feel, hear, and talkFrequently required to walk and reach with hands and armsOccasionally required to climb, balance, stoop, kneel, or crouchMust regularly lift and/or move up to 50 pounds, and occasionally up to 100 poundsSpecific vision abilities required: close vision, distance vision, and ability to adjust focusWork EnvironmentStore environment with quiet to moderate noise levelMay be dusty and experience temperature fluctuations based on weatherMay stand for extended periodsWork is performed in a typical retail store/warehouse environmentTravelMay be required to travel to various locations for work or training, including monthly management trainingThe Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.