Residential Programs Billing Specialist

Residential Load Management & Billing Specialist

Are you detail-oriented, enjoy solving problems, and love helping people? We're looking for a Residential Load Management & Billing Specialist to join our team. In this role, you'll ensure members are billed accurately for their energy use and help them understand programs that save energy and money. You'll be the go-to expert for residential load control programs, including smart devices, electric vehicle programs, time-of-day rates, and Net Energy billing.

Location:

Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office, as duties require. While this position is designated as hybrid, based on current requirements, hires must reside in or relocate to Minnesota.

Compensation:

Anticipated hiring range is between $29.33 $38.49. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% based on company performance.

In this position, you will:

Load Management Billing

• Audit and analyze residential program meter data to ensure accurate billing.
• Make updates in the Customer Information System (CIS) to match field changes.
• Verify billing components like transformers, service codes, multipliers, and meter readings.
• Identify potential billing discrepancies and correct them proactively.
• Collaborate with internal teams to develop new rates and billing processes.
• Process member and contractor requests for program enrollments, rebates, and load management installations.

Member Support & Troubleshooting

• Educate members about load management programs and billing options.
• Help members and contractors troubleshoot issues with load control equipment.
• Schedule service orders, installations, and inspections.
• Maintain accurate member account information in the CIS.
• Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.

Documentation, Training & Process Improvement

• Maintain and update program procedures, reports, and documents.
• Provide training and support to Member Service and Billing Specialists.
• Identify ways to improve processes to make billing more accurate and efficient.
• Review and process residential rebate requests.

Need to have:

• High School Diploma or GED
• Three or more years of experience in customer service, utility billing, finance, or accounting

Nice to have :

• Associate's degree
• HVAC or electrical knowledge

Pre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen

Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 150,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Connexus Energy's benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program, and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.