Commercial Lines Account Manager

Job Description

Job Description

Join Smith Davis Insurance, a leader in the industry renowned for its commitment to excellence and customer satisfaction. We are currently seeking a Commercial Lines Account Manager to join our team in a fully remote capacity, providing an ideal balance between work flexibility and professional growth. Based in Council Bluffs, Iowa, our company has a strong virtual presence and a culture that fosters positivity and open communication.

As a Commercial Lines Account Manager, you will be pivotal in ensuring our commercial clients receive exceptional service and tailored insurance solutions. You will manage a portfolio of accounts, act as a strategic partner to businesses, and help drive customer success by offering informed policy recommendations. We aim to build long-term relationships with our clients by understanding their specific needs and helping them navigate the complexities of insurance.

If you possess a keen eye for detail, thrive in a customer-focused environment, and are driven to create positive outcomes for clients and colleagues alike, we invite you to apply to be part of our dynamic team at Smith Davis Insurance.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Office Closes at 3pm Fridays

Zoo Membership 50%

Employee Assistance Program

Account Management: Develop and maintain strong relationships with commercial clients, ensuring their insurance needs are effectively managed.

Client Consultation: Provide expert advice and guidance to clients, tailoring insurance plans to meet their specific requirements.

Policy Administration: Oversee the administration of commercial insurance policies, ensuring accurate documentation and adherence to industry standards.

Problem Solving: Address and resolve client inquiries and issues promptly, delivering excellent customer service.

Renewals and Retention: Proactively manage policy renewals and work to retain client accounts through skilled negotiation and relationship building.

Collaboration: Work closely with underwriters and support staff to ensure seamless operations and high-quality service delivery.

Bachelor's Degree: A degree in a relevant field is preferred, but equivalent work experience will be considered.

Experience: At least 2 years of experience in customer service or account management, preferably within the insurance industry.

Licensing: Active Iowa insurance license is preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong analytical and problem-solving skills to address client inquiries and issues effectively.

Organization: Outstanding organizational skills with attention to detail in managing multiple accounts and tasks.

Technologically Proficient: Comfortable using CRM software and other common communication tools.

Remote Work: Ability to work effectively from home and manage tasks independently.