Customer Service Representative

Job Title: Customer Service Representative 3

Location: Nashville, TN, 37209

Duration: 12 Months

Hybrid Role

Position’s Contributions to Work Group:

• The main function of a customer service specialist is to manage communications with customers around their End of Lease experience and work closely with Lease Consultants to assist in managing their portfolio of customers

• They will serve as an email liaison between the customer and internal company operations.

• Respond accordingly to email methodology.

• Participate and contribute to the strong sense of teamwork with Lease Service

Why this Role?

• Development of consistent attention to detail and relationship building with teammates

• Exposure to *** Financials’ lease products and gain familiarity with customer experience and internal process around lease machines

Typical Day or Week in the Role

Typical task breakdown:

• Organize and send End of lease notification letters to customers

• Manage Lease Services inbox, both incoming requests and outgoing email notifications of End of Lease options.

• Work closely with Lease Consultants on any communication needs they have related to customer follow ups

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Research and document customer communications within a CRM along with Excel files

Interaction with team:

• Frequent interaction with colleagues and customers.

Work environment:

• Office Setting.

Candidate Requirements

Education & Experience Required:

• Bachelor’s Degree in Business, Marketing, Finance, Communication, HR Management or other related fields of study.

• 0-4 years related experience required.

Technical Skills

(Required)

• Microsoft Excel (Intermediate experience – Data entry).

• Ability to accurately document and record customer/client information.

• Microsoft Outlook and Word.

(Desired)

• Salesforce

Soft Skills

(Required)

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to work within Values in Action and maintain positive relationships with teammates, coworkers, and customers