Branch Manager

BRANCH OFFICER Job Details Job Type: Full-time Chicopee, MA Description Primary Summary: Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff. Accountable for maximizing revenues, sales, member satisfaction, and minimizing operational losses as well as deepening existing relationships and minimizing member attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Incumbents are either sales (with business development goals) or service focused. Essential Functions/Position Responsibilities: Manage direct reports to maximize productivity, efficiency, and the potential of the credit union’s human assets, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, ensuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination as appropriate. Analyze staffing requirements on an ongoing basis. Appropriately create monthly staff schedules and ensure appropriate coverage at all times. Troubleshoot and resolve internal and external inquiries. Conduct all member new account functions, including processing requests for new services, providing counseling and cross-selling appropriate products or services to benefit the member and achieve established sales goals. Review all documentation for completeness and accuracy according to the organization’s compliance guidelines. Develop account relationships with commercial business members. Participate in personal calls/visits, assessing needs and offering products/services to meet those needs. Ensure personnel are well trained in all phases of their respective jobs. Complete orientation of new employees in overall branch procedures. Actively participate in cross‑training personnel and ensure staff are kept abreast of all products and services. Prepare month‑end management reports which apprise executive management of the status of branch activities. Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assist in resolving balancing problems. Is responsible for maintaining office building, grounds, equipment and fixtures. Ensure members’ requests and questions are promptly resolved. Handle members’ complaints effectively. Develop and implement annual department budget; review monthly to analyze variances and assure expenditures remain within limits. Primary security officer for the branch. Conduct required security meetings with staff to ensure compliance. Open and close the building in accordance with set hours and test security equipment monthly. Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the credit union’s products, services and processes remain competitive. Manage and oversee expenses. Pursue cost‑saving measures. Represent the credit union at local community events and networking opportunities to promote branch growth. Responsible for business development in market area and managing relationships with current credit union partners. Coordinate bank at work programs for member growth opportunities. Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control, in addition to all company policies. Requirements Experience: A minimum of five (5) years of experience in a member service, lending, or operations role within a credit union or financial institution that encompasses a broad knowledge of products and services. Experience supervising staff is preferred. Requires a thorough knowledge of all credit union products, services and procedures. Requires the ability to build external relationships and sell credit union concepts to business leaders and individuals. Education/Certifications/Licenses: A Bachelor’s Degree in Business Administration, Marketing, or related field, or the equivalent combination of education and experience is required. Proficiency with computer software applications is also required. Interpersonal Skills: Must have excellent interpersonal skills in both dealing with members and colleagues. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions. #J-18808-Ljbffr