Senior Technical Support Engineer
Stellar Cyber
Senior Technical Support Engineer
Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. In addition to some of the world's largest enterprises and government agencies, more than 30% of the world's top MSSPs rely on our platform. We're at the forefront of protecting organizations against sophisticated cyber threats using cutting-edge AI and automation technologies. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market. We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our market in Brazil regarding our SIEM and cybersecurity platform. This role is responsible for customer escalations, complex break-fix troubleshooting and operational excellence. The ideal candidate has deep technical expertise and thrives in high-severity incident scenarios. Please note, as part of our interview process, we may invite candidates for an in-person interview to meet with our team.
Technical & Escalation Management:
- Act as the primary escalation point for critical and high-impact customer issues
- Lead and perform hands-on troubleshooting for complex break-fix scenarios involving:
- SIEM pipelines, log ingestion, parsing, normalization
- Network security, IDS/IPS, endpoint, and cloud telemetry
- Performance, scalability, and data integrity issues
- Participate directly in support ticket rotation, including on-call and weekend coverage
- Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
Customer Engagement:
- Engage directly with customers during Severity 1 / business-impacting incidents
- Communicate clearly and confidently with security teams, architects, and leadership
- Set expectations, provide status updates, and lead incident resolution calls
- Translate technical findings into actionable customer guidance
Cross-Functional Collaboration:
- Work closely with Engineering, Product, DevOps, and SOC teams
- Advocate for supportability and operational readiness in new releases
- Provide feedback from customer issues to influence product improvements
- Assist with release validation, upgrades and complex customer deployments
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer in United States vacancy
- ...Owning complex customer issues from initial assignment through final resolution, the full-time Senior Technical Support Engineer will serve as the primary contact for high-priority cases, troubleshoot intricate technical issues, and collaborate with cross-functional teams...SeniorFull timeRemote work
Virtual Vocations Inc
United States5 days ago - ...Job Summary The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and maintaining high levels of customer satisfaction. This role involves diagnosing...SeniorPermanent employmentCasual workRemote workNight shift
AxyomCore
United States2 days ago - ...Senior Technical Support Engineer Bengaluru, Karnataka, India Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection,...SeniorLocal areaRemote workFlexible hours
Transmit Security
United States1 day ago - ...Senior Technical Support Engineer, SASE At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here...SeniorWork at officeRemote workVisa sponsorshipWork visaShift workNight shiftRotating shiftWeekend workAfternoon shift
Palo Alto Networks
United States3 days ago $99.4k - $150.3k
...Salesforce. Qualified is looking to add a new member to our Technical Support team as we scale our world class support. As a Technical... ...Architect team, and acting as a connection between support and engineering. You’ll be working on the cutting edge of the next...SeniorRemote workSalesforce
United States3 days ago$90k - $141k
...their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote...SeniorTemporary workWork experience placementRemote workCribl
United States3 days ago$70k - $87k
...Senior Technical Support Engineer USA - Remote At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something...SeniorLocal areaRemote workWorldwideFlexible hoursWeekend workForgeRock (Acquired By Ping Identity)
United States1 day ago$90k - $110k
...About the Role The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves...SeniorTemporary workWork experience placementWork at officeLocal areaRemote workAfternoon shiftCyera
United States3 days ago- ...About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly technical, detail-oriented professional who excels at architectural problem...SeniorImmediate startRemote workWork from home
Zero Hash
United States6 days ago $97k - $110k
...Job title: Senior Technical Customer Support Engineer Reports to: Team Lead Technical Customer Support Engineer Department: TRG Location: Alpharetta, GA Grade: 18 About Priority Commerce: Priority Commerce is a leading financial technology company on a...SeniorFull time- International Game Technology (IGT) is seeking a Technical Support Engineer V to act as a senior SME for key product domains, supporting a global, multi‑vendor environment. The role emphasizes resolving highly complex issues, mentoring teammates, and driving permanent fixes...SeniorPermanent employment
$86.6k - $112.5k
...is for a dedicated West Coast support team, and applicants must be... ...Troubleshoot highly complex technical issues spanning databases, APIs... .... Mentor less senior team members; lead process improvement... ...Technology, Information Systems, Engineering, Business Technology, or a...SeniorMinimum wageFull timeLocal area$106.08k - $124.8k
..., more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on...SeniorHourly payFull timeWork visaFlexible hoursShift work- Responsibilities ~L2 technical support/troubleshooting by email, phone and remote access (Teams) to customers who are migrating between email platforms ~Note: This position will NOT be receiving unsolicited support tickets. All tickets will be qualified by L1 and escalated...SeniorRemote workWork from homeFlexible hours
Transend Corporation
Palo Alto, CAmore than 2 months ago $69.5k - $110.9k
...As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win...SeniorFull timeWork experience placementWork from homeMonday to FridayShift workAfternoon shift3 days per weekStryker
Fort Wayne, IN10 days ago- ...- Gym membership reimbursement up to $50 per month - Company paid Wellable subscription Join Vultr Vultr is seeking a Senior Technical Support Engineer to join our Technical Support team and serve as the senior technical resource for Vultr’s strategic and VIP customers....SeniorFull timeWork at officeImmediate startRemote workFlexible hours
Vultr
Remote18 days ago - Title Senior Technical Support Engineer - Care Delivery Duration 6 Month Contract to Hire About the Role As a Senior Technical Support Engineer, you will serve as a senior‑level technical expert responsible for owning complex customer issues end‑to‑end. You will work...SeniorContract work
$42.1k - $76.4k
...position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States. This role provides solutions-oriented technical support focused on delivering reliable,...SeniorFull timeTemporary workWork at officeFlexible hoursShift workjobgether
United States8 days ago- Technical Support EngineerAt Nautilus, we have a big and important mission: improve the health of... ....We are hiring for a Technical Support Engineer to join our growing team. The Technical... ...whenever possible, escalating to senior support engineers or R&D as appropriateOwn...Senior
- ...business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors. As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the company's products and its integration into customer environments...SeniorWork at office
$95k - $120k
...Senior Technical Support Engineer At Loftware, It's all right there the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Possible locations: Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours...SeniorRemote work$83.36k - $125.04k
Onto Innovation Inc. is seeking a Technical Product Support Engineer in Arizona. You will provide expert hardware support and communicate with customers on action plans. Candidates should have at least 5 years of experience and a relevant degree. The position offers a...SeniorRemote job- ...seeks a motivated, career and customer-oriented Senior Cyber Support Developer to join our team in Chantilly, VA... ...this role you will play a vital role in leading technical operations, executing cybersecurity engineering solutions, and safeguarding mission-critical...SeniorWork at office
MANTECH
Chantilly, Loudoun County, VA31 minutes ago - ...MANTECH seeks a motivated, career and customer-oriented Senior Cyber Support Developer to join our team in Denver, CO. This role... ...Identify and implement best-practice solutions for complex technical problems. Maintain server infrastructure and perform system...SeniorWork at office
MANTECH
Denver, CO31 minutes ago $44.19 - $57.19 per hour
...Senior Technical Support Engineer (Hardware & Software) Location: San Diego, CA (Hybrid) About the Opportunity Join a team supporting one of the world’s largest fleets of autonomous mobile robots operating in real-world customer environments. We are seeking a...SeniorHourly payFull timeImmediate startIgnite Human Capital
San Diego, CAmore than 2 months ago- ...Enterprise Unified Solutions, Inc. (eUS) is hiring a Senior IT Engineer . We are looking for a leader to become our Senior IT Engineer.... ...Engineer is an essential resource to customers for: proactive support diagnostics data analytics reporting remote...SeniorRemote work
Enterprise Unified Solutions , Inc.
Indianapolis, IN2 days ago - ...Owning IT and corporate engineering end-to-end, the full-time Senior IT Engineer will manage vendor relationships, define security posture, and automate processes to enhance efficiency in a remote work environment. Key Responsibilities Oversee IT and corporate engineering...SeniorFull timeRemote work
Virtual Vocations Inc
United States5 days ago - ...clients. Solution integration, solution delivery, technical escalations, and pre and post-sales support activities that maximize customer satisfaction and... ...profitability. Provides a link between the service department, engineering, Quality, and Manufacturing Supports product...Senior
BlueCrest
Ladson, Dorchester County, SC5 days ago - ...beyond where we are today. This is a senior generalist role. You’ll design and... ...resolution. We’re looking for an engineer with broad technical range, an AI-native approach to the work... ..., patching, and monitoring - and support access reviews and audit requests...SeniorFull timeWork at office3 days per week
Altruist
San Francisco, CA2 days ago - ...Senior IT Engineer Global - Remote Join Turing's IT team as a Senior IT Engineer, building... ...the employee lifecycle, and be the technical backbone that lets the rest of the company... ...security architecture. Experience supporting a fast-growing, remote-friendly...SeniorRemote work
Turing
United States5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Engineer. Be the first to apply!
Related searches
- .net support engineer United States
- field support engineer United States
- implementation support engineer United States
- senior application support engineer United States
- it communications engineer United States
- associate support engineer United States
- IT support engineer United States
- senior support engineer United States
- lead support engineer United States
- IT engineer United States