Cruise Advisor

Job Description

Job Description

Sales Associate, Reservations

Full-Time/Onsite Orlando, Florida

ABOUT THE ROLE

A well-established travel brand is expanding its sales team. As a Reservations Sales Advisor, you will handle inbound calls from customers who are ready to explore their options for premium cruise and land vacation packages. Your job is to listen carefully, ask the right questions, and guide them toward a booking they will be excited about.

Travel industry experience is not required. Full training is provided. What cannot be trained is genuine curiosity about people and a competitive desire to close. If those come naturally to you, the rest is learnable.

DAY TO DAY

• Take inbound sales calls and build real rapport with prospective customers from the first hello
• Understand each customer's wishlist and match them with the right vacation package
• Provide accurate, timely quotes and walk customers through their options confidently
• Pivot gracefully when a first suggestion does not fit and find a solution that does
• Hit performance targets across conversion rate, average margin, data capture, and call handling
• Complete booking administration accurately and without errors
• Contribute positively to a team environment that moves fast and values collaboration
• Follow FTC guidelines, applicable state Seller of Travel regulations, and data protection requirements

SKILLS AND EXPERIENCE

• Prior experience in a sales role; a call center background is helpful but not required
• A competitive, self-motivated attitude with a track record of hitting goals
• Strong listening and interpersonal skills that put customers at ease
• Organized and accurate under pressure with great attention to detail
• Flexibility to work evenings and weekends on a rotating basis
• Comfortable with standard business software including Excel, Word, and Outlook
• Second language ability is a welcome bonus

BENEFITS

• Competitive base salary plus commission
• Health insurance
• 401(k) with company contribution
• FAM trip participation: travel on the packages you sell and experience them firsthand