Content Enablement Specialist

Job ID: 26-19951Location: Brooklyn,, OHContact: Divya CastelinoContact Email: View email address on click.appcast.io Phone: 7324084194Company: MindlanceThe manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate. Job Summary The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to: Authoring and maintaining shared services content Enabling LOB teams to create high-quality content Supporting and improving GenAI-powered capabilities Monitoring and improving content quality, consistency, and performance The position requires both technical aptitude (AI + platform workflows) and content judgment. Essential Functions Shared Services Content Authoring Create and maintain enterprise shared content within enterprise Knowledge Management software. Structure content for: Clarity and usability AI consumption and search effectiveness Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage. Enable Line of Business Authoring through Onboarding and Ongoing Support · Support onboarding of new LOBs into KM platform Provide guidance on: Authoring standards Templates and structure Best practices for AI-ready content • Facilitate working sessions to help SMEs successfully publish content GenAI Support & Optimization Support and refine AI-enabled capabilities, including: AI-generated draft content Content similarity and consolidation recommendations Staleness detection Smart tagging and metadata generation Content performance insights (engagement, usage trends) Assist with: Prompt design and tuning Testing GenAI outputs for accuracy and consistency Monitor performance and recommend improvements Testing & System Support Execute testing on: Content workflows GenAI capabilities Troubleshoot issues and support root cause analysis Ensure adherence to system requirements and user expectations Required Qualifications Strong written and oral communication skills Strong communication skills across technical and business audiences Analytical thinking and problem-solving ability Experience with knowledge management or enterprise content platforms Familiarity with Agile delivery practices Preferred Qualifications Experience working with: GenAI tools or AI-enabled workflows Content systems, platforms, or structured documentation Experience in regulated environments (banking, financial services, healthcare, etc.) Skills / Competencies Ability to work across multiple priorities and stakeholders Strong attention to detail and quality Technical curiosity and ability to learn evolving AI capabilities Facilitation and stakeholder support skills

EEO: